Digital Experience Lead

Blue Cross Blue Shield Association•Oklahoma City, OK

2d•$115,900 - $168,025•Hybrid

About The Position

The Digital Experience Lead is responsible for shaping and delivering user-centered digital experiences that advance organizational priorities, support seamless member experiences, and drive business outcomes. Partnering across business, technology, and vendor teams, this role translates strategy into execution, leads cross-functional collaboration, and ensures digital solutions are accessible, intuitive, and aligned with user needs. The ideal candidate combines expertise in user experience (UX) and human-centered design, stakeholder leadership, and strong governance practices to drive innovation, manage risk, and deliver high-quality digital solutions.

Requirements

Required BS ; or equivalent experience
Required 7+ Years digital program or project management, with proven success managing complex initiatives
Understanding of agile development methodologies
Project management and leadership skills
Relationship development across various levels of staff
Strong communication, writing, and presentation skills
Strong organizational and multi-tasking abilities
Ability to motivate others to work together as part of a team
Ability to negotiate solutions to problems independently
Strategic thinking and problem-solving capabilities
Expertise in governance, risk management, and performance reporting

Nice To Haves

Certified User Experience Professional (CUEP) - UXQB or similar recognized HCD programs or equivalent
SAFe Agilist Certification (SA) - Scaled Agile, Inc or equivalent agile certification
Certified Project Management Professional (PMP) - PMI or equivalent

Responsibilities

Lead the design and delivery of user-centered digital experiences by championing usability and accessibility standards.
Collaborates with design, development, and testing teams to ensure solutions meet quality benchmarks and leverage modern methodologies for improved user experience.
Drive the coordination with internal teams and external vendors to foster collaboration and alignment across stakeholders.
Manage communications, facilitate workshops, and maintain structured engagement plans to ensure clarity on objectives, resolve dependencies, and achieve successful delivery.
Establish and maintain streamlined processes for digital programs, ensuring risks are mitigated, compliance requirements are met, and progress is tracked through clear reporting.
Lead special projects and collaborative efforts with BCBSA, Plans, and vendors to support strategic initiatives.
Leads the planning and execution of strategic digital initiatives that support organizational goals and enhance the user experience.
Partners across business and technology teams to translate strategic priorities into actionable plans, align stakeholders, and drive the delivery of digital solutions that meet business and customer needs.
Oversees governance processes, manages vendor partnerships, and promotes collaboration across teams to ensure effective and efficient delivery.
Helps advance digital capabilities while identifying opportunities for innovation and continuous improvement.