Digital Experience & Accessibility Specialist

Seattle Housing Authority•Central Office - Seattle, WA

2d•Hybrid

About The Position

The Seattle Housing Authority (SHA) is seeking a Digital Experience & Accessibility Specialist to join their Communications team. This role is responsible for enhancing the usability and accessibility of SHA’s digital ecosystem, ensuring compliance with WCAG, ADA, and Section 508 standards. The specialist will lead accessibility initiatives, conduct inclusive user research, collaborate with internal departments and external vendors, maintain the agency’s design system, and represent SHA in accessibility-related discussions. The position is located at 101 Elliott Ave W, Seattle, WA 98119.

Requirements

Bachelor's degree in User Experience Design, Human-Computer Interaction, Graphic Design, Information Design, or a related field; Four years of relevant experience may be substituted for the required degree.
Minimum four years of UI/UX design experience with demonstrated use of accessibility standards.
Equivalent combinations of experience, training, and education may be considered if they demonstrate the ability to perform the role’s essential functions.

Nice To Haves

Preferred experience with civic technology, government services, affordable housing, or nonprofit digital platforms.

Responsibilities

Lead continuous improvement of resident, applicant, and staff digital experiences by assessing user journeys across public-facing and internal platforms and optimizing workflows for efficiency and accessibility.
Ensure all digital products meet WCAG, ADA, and Section 508 standards by embedding accessibility principles into design strategy and promoting equitable, inclusive user experiences.
Oversee agency-wide digital accessibility efforts by conducting audits, defining remediation strategies, and serving as the primary accessibility expert in discussions with vendors, partners, and oversight bodies.
Safeguard the accessibility, consistency, and sustainability of the agency’s design system and legacy interface components across digital platforms.
Guide inclusive research practices that engage residents and staff, especially in historically underserved communities and translate insights into strategic improvements for digital services.
Define and uphold design and accessibility specifications for development partners, ensuring accurate implementation, quality assurance, and alignment with the agency’s design system.
Provide strategic expertise in user research, content planning, and rollout coordination to advance cross-departmental digital initiatives.
Maintain and evolve the agency’s design system, accessibility components, and UX standards while staying current with emerging accessibility guidelines, assistive technologies, and public-sector digital trends.
Contribute to the development and implementation of goals, work plans, performance measures, and continuous service improvements in support of program objectives, core strategies, and the agency mission.