Digital Engagement Team Lead

U.S. Bank • Minneapolis, MN

17h • Hybrid

About The Position

As the Digital Engagement Team Lead, you are responsible for end-to-end delivery and optimization of U.S. Bank’s marketing personalization campaigns in its owned digital channels, i.e., the public website, secure online banking portal, and mobile app. By coaching and mentoring a small team of business line-dedicated Engagement Managers while personally overseeing marketing operations for one of the bank's key business lines, you will drive continual improvement of campaign planning, intake, tactics, execution, timing, and reporting through both direction and example. The ideal candidate has a track record of translating business strategy into successful digital marketing tactics and will be comfortable liaising between business line executives, marketing leaders, and marketing technology delivery teams. In addition to accelerating growth through relentless operational excellence, you must serve as a thought leader in the company, helping to engage senior decision-makers and drive consensus around innovation opportunities such as new creative capabilities, analytics-driven experimentation and automation, and AI-powered personalization strategies.

Requirements

• Bachelor's degree or equivalent work experience.
• 10 or more years of experience in marketing, communications, digital engagement, customer experience, or related fields.
• Five or more years of leadership experience.
• Demonstrated success leading enterprise-scale strategies.
• Influencing senior leaders.
• Driving measurable business outcomes.
• Managing complex cross-functional initiatives.
• Exceptional program management skills, preferably in an agile environment.
• Deep understanding of the end-to-end digital marketing campaign process including strategy, project intake, content development, creative and compliance reviews, testing, release, and results measurement and optimization.
• Intimate knowledge of paid digital advertising formats (i.e., programmatic and social), development processes, and optimization methods.
• Expert at evaluating the digital sales funnel for opportunities to improve performance through analysis of conversion and abandonment rates, benchmarking, user research, etc.
• People leader with a track record of coaching a high-performing team.
• Strong organizational, interpersonal, and team-building skills.
• Excellent verbal, written, and presentation skills.
• Agility in thinking and delivery, along with proven ability to take direction in support of company goals.
• Strong decision-making and problem-solving skills.
• Ability to delegate and successfully manage multiple projects and assignments that are completed on time and on budget.
• Proficiency in Jira, Adobe Workfront, Confluence, Mural, and Office 365 solutions.

Nice To Haves

• Prior leadership of digital or marketing transformation initiatives involving complex client engagement and/or stakeholder management responsibilities.
• Experience with Adobe marketing platforms such as Journey Optimizer, Offer Decisioning, or Target preferred.
• Significant experience with mar tech or ad tech ecosystems.
• MBA or equivalent markers of high achievement are a plus.

Responsibilities

• End-to-end delivery and optimization of marketing personalization campaigns in owned digital channels.
• Coaching and mentoring a team of business line-dedicated Engagement Managers.
• Overseeing marketing operations for a key business line.
• Driving continual improvement of campaign planning, intake, tactics, execution, timing, and reporting.
• Translating business strategy into successful digital marketing tactics.
• Liaising between business line executives, marketing leaders, and marketing technology delivery teams.
• Serving as a thought leader in engaging senior decision-makers and driving consensus around innovation opportunities.
• Evaluating the digital sales funnel for opportunities to improve performance through analysis of conversion and abandonment rates, benchmarking, user research, etc.
• Delegating and successfully managing multiple projects and assignments that are completed on time and on budget.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Incentive and recognition programs
• Equity stock purchase
• Pension

What This Job Offers

• Job Type: Full-time
• Career Level: Senior