Digital Enablement - Senior Field Operations Digital / Analytics Integration Analyst
About The Position
The Boeing Global Services (BGS) Global Technical Operations (GTO) organization is looking for a Digital Enablement - Senior Field Operations Digital / Analytics Integration Analyst to join the team in Jacksonville, FL. In this role, the successful candidate will serve as a digital and analytics integration focal and will be responsible for partnering with Field Operations leadership and teammates to identify digital capability gaps, explore opportunities for digitization of current processes, and support roll-out and adoption of digital tools and technology. This candidate will partner daily with end users, digital development teams, and the Digital / Analytics Integration Lead to ensure cross-program consistency and learning during digital technology development, testing, and roll-out. This is an exciting time to work alongside a growing team of passionate individuals engaged in defining and delivering a digital foundation that will unlock significant capabilities for The Boeing Company to design, build, and support safer, better, and more efficient products.
Requirements
- 5+ years’ experience with digital transformation, information technology, and/or system development and implementation within an Agile team environment
- Track record of engaging with end users throughout the project lifecycle and using end user feedback to drive improvements
- Demonstrated ability to work cross‑functionally and manage multiple concurrent projects with a ‘progress over perfection’, action-oriented mindset
- Strong interpersonal communication and people skills, stakeholder management, and facilitation; ability to build trust and engage at all levels in the business
Nice To Haves
- Strong analytical, problem-solving, and writing skills with attention to detail
- Self-starter with systems thinking ability to map operational objectives to technical solutions, including for new/ambiguous scenarios and large-scale problem sets
- Experience with MRO, Field Operations, and sustainment processes
- Prior experience with applying continuous improvement practices in a shop floor or field operational environment
Responsibilities
- Translate the needs of stakeholders and end users into end-state requirements by leading user research initiatives; ensure alignment with business objectives, processes, and priorities set by GTO and Field Operations leadership
- Own end-user feedback collection and triage; analyze lessons learned, pain points, surveys, and usability studies; convert findings into prioritized improvements
- Collaborate with UX focals to define UI requirements and mockups that implement business process steps while meeting usability and accessibility standards
- Validate functionality through end user feedback and testing.
- Help deliver release notes, training materials, tipsheets, and training sessions; provide post-release support to operational users
Benefits
- health insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life and disability insurance programs
- paid and unpaid time away from work
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
