Digital Director

Bank of America•Charlotte, NC

6d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for supporting the development and delivery of the overall digital strategy for a portfolio of medium to large digital programs. Key responsibilities include identifying strategic and operational risks and opportunities, building partnerships across the enterprise to determine priorities and project direction, and making complex judgement calls and impactful decisions to deliver material business impact for critical digital capabilities. Job expectations include coaching, developing talent, directing the work of multiple associates, and supporting day-to-day delivery. The primary responsibility of the CRM Digital Product Director is to manage project deliverables related to Global Markets (FIC, Trading, Equity) sales tools development. You will be responsible for leading an agile train for delivery of key CRM features. This includes managing a group of SMEs from discovery through launch, while partnering with the line of business to build business cases, requirements, and measure results. This role will also work with our technology partners to manage deployment of all requirements, tech spend and effectively minimize scope creep. Candidates must have the ability to manage multiple projects across different portfolios, with varying partnerships and deliverables. You will develop business partner relationships with all Global Markets COO teams, Technology and product partners, while also gaining exposure and acumen in project management, strategic planning, executive presence, and organization. Supporting a project team of SMEs and technology partners to assist in the delivery of sales tools. This includes, but is not limited to, deliverables such as requirement documentation, impact assessment, technology intake and estimations, UCRA completion and UAT support Partnering with LOB to build business cases, requirements, and measure results Engaging technology to manage deployment of all requirements, tech spend and eliminate scope creep Able to manage multiple projects, in varying stages of the project life cycle, across different portfolios, with varying partnerships and deliverables.

Requirements

Global Markets LOBs and/or Product experience preferred
2+ years Project Management or Business Analysis experience
Ability to effectively communicate with managers, peers, and business partners on deliverables, timelines, and support needed
Ability to effectively matrix manage several resources across several businesses within the bank
A leader in the Digital organization, directly or indirectly managing the work of multiple associates.
Significant contributor to strategy development and/or delivery.
Responsible for delivery of a portion of the overall strategy in the form of a portfolio of medium to large digital programs, products or processes.
Has visibility & accountability to senior stakeholders across the firm.
Actively interacts across multiple business partners to aide in determining key priorities and project direction for their area of responsibility.
Will require a high degree of autonomy, and expected to identify risks and opportunities for your area of responsibility, define solutions and deploy resources accordingly.
The position requires the use of advanced logic to make highly complex judgments and decisions with a noticeable impact felt on functional results.

Nice To Haves

Agile
Business requirements gathering
Problem solver
Global Banking business knowledge
Salesforce CRM development

Responsibilities

Contributes to the development of digital strategies and process transformations to deliver industry leading solutions with impactful business results
Manages a large program or a portfolio of projects overseeing timeline, budgets, and resource allocation
Promotes governance, risk management, and analytics best practices to drive roadmap and prioritization at the portfolio level
Supports a program or portfolio business case, funding, progress status, promotion, and advocacy across the bank
Crafts powerful narratives and storytelling to drive awareness and rally support amongst executives across the bank
Builds alliances, negotiates, and influences stakeholders across multiple levels and functions within the bank to drive outcomes
Demonstrates critical thinking and leverages findings and data to make informed decisions across digital delivery, prioritization, negotiation, hiring, and staffing activities