Digital & Data Services Supervisor

Oregon Metro • Metro Regional Center, OR

13d • Hybrid

About The Position

Metro is seeking a Digital & Data Services Supervisor to lead the transformation of its capacity to solve problems with technology for staff and the community. This role involves driving digital transformation through product thinking, development, automation, and data intelligence. The supervisor will guide a lean, AI-augmented team to build solutions, partnering with subject matter experts and stakeholders. The Digital & Data Services team focuses on enhancing Metro's operations through innovative solutions, addressing organizational problems, and building custom applications, agentic workflows, or self-service data products. The methodology emphasizes starting with the problem, building iteratively, and measuring outcomes. This team is Metro's go-to for technology-driven improvements.

Requirements

• Bachelor’s degree in the assigned program area, and Four years of progressively responsible experience leading or directing technical teams in a digital services, product management, data, or software engineering context, or Any combination of education and experience that provides the necessary knowledge, skills, and abilities to perform the classification duties and responsibilities.
• Demonstrated experience directing the work of a technical team — formally or as a lead, product owner, or de facto manager — with clear accountability for outcomes, not just tasks.
• A track record of translating organizational problems into scoped technical work — conducting discovery, managing a portfolio of initiatives, and ensuring the team builds things that create real value for users and stakeholders.
• Technical fluency across data and digital domains — sufficient to have credible conversations with data engineers, BI developers, automation specialists, and productivity platform owners, and including practical fluency with AI tools.
• A Service Leader who listens before building — someone who earns credibility with internal customers by understanding their problems before reaching for a solution.
• A Product Thinker who defaults to asking “what problem are we actually solving?” before reaching for a solution — and who knows how to keep a team pointed at outcomes even when the work gets technical.
• Comfortable with Ambiguity — seeing an emerging mandate and a team still finding its shape as an opportunity, not a liability.
• Genuinely AI-Capable — having integrated AI tools into how you actually work, and ready to lead a team that builds with them, not just alongside them.
• Unwaveringly Passionate for using technology to make government work better for the people it serves.

Nice To Haves

• Experience in civic tech, government digital services, or mission-driven technology organization — or demonstrated interest in transitioning into public service work.
• Experience directing or contributing to the development of a BI or analytics platform — particularly work aimed at making data more accessible and useful to non-technical organizational customers.
• Experience building or standing up a new internal capability rather than inheriting a mature one.

Responsibilities

• Lead a multidisciplinary team of data and digital practitioners, fostering high-quality, outcome-focused work in a modern, iterative, and human-centered way.
• Build a lean, AI-augmented development capability, guiding the team to create custom applications, agentic workflows, and automated solutions.
• Deliver the evolution of Metro’s data-as-a-service capability, transforming BI infrastructure into a self-service platform for data-informed decisions.
• Direct the team’s internal services roadmap, balancing a portfolio of automation and self-service initiatives with responsive support for organizational demand.
• Shape organizational problems into scoped, prioritized technical work, conducting discovery and ensuring the team builds the right things for the right reasons.
• Modernize the team’s approach by guiding adoption of modern practices like DevOps, agile delivery, cloud, and AI-assisted workflows, while stewarding the transition from legacy systems.
• Partner with division leaders, IT management, and internal customers to bridge organizational needs and technical capacity.
• Develop team members through coaching and evaluation, supporting professional growth and building a culture of continuous improvement.

Benefits

• The full-salary range for this position is step 1: $105,734.64 to step 7: $141,694.69.
• This position is not eligible for overtime and is non-represented.
• Equal employment opportunity
• Non-discrimination in hiring decisions
• Accommodation
• Veterans' preference

What This Job Offers

• Job Type: Full-time
• Career Level: Manager