Customer Success & Digital Account
About The Position
The Digital Customer Success Specialist plays a vital role in ensuring every Technogym partner extracts maximum value from the company’s connected ecosystem. Acting as a trusted advisor and digital coach, this specialist guides operators, trainers, and business owners through every stage of their digital journey—from onboarding and ecosystem integration to performance optimization and long-term engagement. By merging insight, empathy, and innovation, they ensure every partner not only uses Technogym technology but thrives through it. Rooted in Technogym’s purpose of promoting wellness as a lifestyle, this role translates technology into meaningful outcomes: improved member retention, enhanced user experience, and measurable business growth.
Requirements
- Minimum of 3 years of experience in digital sales/customer success
- Experience managing a portfolio of accounts and driving measurable customer outcomes
- Prior experience ideating and implementing strategic plans that drive adoption, retention, and growth
- Proven track record of improving operational processes
- Strong knowledge of digital products and market trends
- Deep understanding of the fitness and wellness industry
- Strong communication and presentation abilities with a consultative, customer-first mindset
- Analytical acumen with the ability to translate data into insights and actions
- Passion for wellness innovation and technology adoption
- Proven track record in achieving sales targets and managing sales processes
- Demonstrated project management and goal orientation abilities
- Experience in coordinating cross-functional teams and managing customer relationships
- Excellent negotiation and sales techniques
- Ability to manage multiple tasks and projects simultaneously
- Ability to adhere to in-office requirements and work on-site 5 days a week at the Jersey City Offices
Nice To Haves
- Passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical
- Experience of, or a proven interest in the fitness industry is highly desirable
- Excellent account management/solution selling/strategic thinking/relationship skills
Responsibilities
- Achieve Digital and Consulting sales and profitability target
- Support sales force in pre-sales & sales activities, providing product training on digital offering
- Directly support customers in having a successful implementation by providing training and tutoring accordingly
- Create customer case studies and best practices that clearly explain the value and the benefits of the product in terms of attraction, retention of customers and secondary revenues
- Organize and run seminars or webinars in order to duly promote the digital portfolio
- Provide reliable and structured forecast and pipeline management
- Monitor competitors, in terms of pricing, products features etc. providing proactive market feedback to HQ
- Promote and plan initiatives to maximize customer satisfaction
- Support product launch, promotion and commercial activities to maximize sales
Benefits
- Base Salary 95,000 - 105,000 commensurate with experience
- Comprehensive medical, dental, and vision insurance - effective starting first day of employment
- 401k with company match
- PTO - vacation, holiday, and sick time
- On-site gym
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
