Digital Customer Success Manager (DCSM)
SAP•Edgmont Township, PA
•$106,974 - $155,700•Hybrid
About The Position
SAP America, Inc. seeks a Digital Customer Success Manager (DCSM) at our Newtown Square, PA location to engage, enable, and support customers in assigned region on post-sales engagement methodology and post sales related topics cross cloud or LOB specific.
Requirements
- SAP Enterprise Resource Planning (ERP) including integration and SAP HANA Platform
- SAP S/4HANA Private and Public Cloud solutions
- Drive RISE Adoption Framework for SAP S/4HANA Private and Public Cloud customers
- Secure early renewals, replacements, and upsells on Cloud Subscriptions
- Renewal forecasting and customer churn prevention analysis
Responsibilities
- Provide value and expertise regarding specific LOBs, in order the continuity of the customer's (and their customer's) cloud subscription-based solutions and maximizing their usage at the product level.
- Support assigned customers to establish their own customer success practice to utilize best practices, monitor adoption, and collect feedback to continuously improve processes and tools to ensure Customer Success.
- Establish a sustainable Customer Success practice that drives cloud subscription adoption, renewals, and the expansion of SAPs footprint.
- Assure customer value realization, secure renewals, reduce cancellations and enable business expansion.
- Govern and direct work to enable customers on the documentation and support of their customer’s business strategy and objectives and goals.
- Review business cases to facilitate value realization checks with assigned customers.
- Execute Customer-level Relationship Assessments and coordinate and consolidate LOB Relationship Assessments.
- Stay knowledgeable on customers’ industry, business strategy and market conditions/climate.
- Simplify the customer engagement model by acting as the post-sales SAP face to the customer.
- Identify and mitigate risks to current and future recurring revenue.
- Assure customer has a success plan for all their entitlements Consumption and Commercials.
Benefits
- Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
- SAP North America Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
