Corporate Digital Customer Service Representative - S

Canadian Tire Corporation • Waterloo, ON

5d • Onsite

About The Position

The Digital Channel Customer Service Representative is a dynamic high-volume Representative that will provide exceptional customer support to eCommerce customers with their inquiries for Canadian Tire and our Family of Companies. (SportChek, Atmosphere, Mark’s, Pro-Hockey Life). This is a temporary full-time position from Sept 14 until Jan 9, 2027. This role will have full-time training hours, Mon-Fri 9AM - 5PM over 3 weeks. Applicants residing in ONTARIO are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario.

Requirements

• Minimum one year of customer service experience in a customer-facing environment, such as retail, hospitality, food service, contact centre, or similar.
• Demonstrated passion for delivering an exceptional customer experience through professional verbal communication, active listening, and problem solving.
• Proven ability to navigate multiple systems and support customers with basic browser-based functions.
• High school diploma or equivalent.
• English proficient.
• Must be available to work days, evenings, and weekends.
• Must have full availability upon hire during the department's hours of operation.
• Must be available to work flexible shifts to meet changing business needs.
• Must be available to work primarily evenings (until close) and weekends.
• Must be available to work days, evenings, and weekends.
• Must have full availability upon hire during the department's hours of operation.

Nice To Haves

• Previous call centre experience is an asset.

Responsibilities

• Support inbound customer service calls and emails related to our websites, mobile applications, online shopping and eCommerce order reviews.
• Support inbound customer inquiries by phone and email related to eCommerce experiences across Canadian Tire Corporation retail banners, including website/app navigation, online purchases, returns, delivery timelines, product quality concerns, and Triangle Rewards.
• Assist customers using various browsers and devices, including desktop, mobile, Android, and iOS platforms.
• Manage a high-volume contact centre environment, handling approximately 60–70 calls per day with an average call duration of five minutes.

Benefits

• Career growth opportunities
• Product discounts
• Competitive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED