Digital Customer Experience Manager

Atmus • Nashville, TN

9h • Hybrid

About The Position

We are looking for a high-energy, customer-obsessed leader to join us as a Digital Customer Experience Manager. This role offers a unique opportunity to set the vision for how our external facing digital ecosystem shows up for customers, and to inspire and support a talented team in bringing that vision to life.

You will champion a customer-first mindset, ensuring our digital platforms, systems, and information work together to deliver clarity, consistency, and truly delightful experiences. As the architect of the end-to-end digital customer journey, you’ll guide strategy across multiple brands and product lines, translating business goals into intuitive, impactful digital solutions that customers love.

Success in this role means more than meeting metrics - it means creating digital experiences that build trust, reduce friction, and exceed expectations, while empowering your team with the direction, tools, and support they need to do their best work.

Requirements

• High-energy
• Customer-obsessed leader
• Ability to set vision
• Ability to inspire and support a team
• Champion a customer-first mindset
• Architect end-to-end digital customer journey
• Guide strategy across multiple brands and product lines
• Translate business goals into intuitive, impactful digital solutions
• Create digital experiences that build trust, reduce friction, and exceed expectations
• Empower team with direction, tools, and support

Responsibilities

• Set the vision for the external facing digital ecosystem.
• Inspire and support a talented team.
• Champion a customer-first mindset.
• Ensure digital platforms, systems, and information deliver clarity, consistency, and delightful experiences.
• Architect the end-to-end digital customer journey.
• Guide strategy across multiple brands and product lines.
• Translate business goals into intuitive, impactful digital solutions.
• Create digital experiences that build trust, reduce friction, and exceed expectations.
• Empower the team with direction, tools, and support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees