Digital Coordinator
About The Position
As a Digital Coordinator within the CS Connect team, your role is all about keeping the platform running smoothly while helping improve how it works overtime. On a day-to-day basis, you’ll support CS Connect by responding to user requests, triaging and managing issues, and monitoring performance so people can rely on the platform. You’ll also get involved in testing, improving forms and other processes, and supporting new releases—balancing project work with ongoing support. It’s a hands-on role where you’ll use your problem-solving skills to identify and fix issues, suggest improvements, and make sure CS Connect continues to meet business needs.
Requirements
- Strong problem-solving abilities to navigate complex challenges and adapt to evolving situations.
- Strong teamwork and collaboration skills, with a willingness to contribute to group efforts and support colleagues in achieving objectives.
- Demonstrated flexibility and adaptability to thrive in a fast-paced and dynamic work environment.
- Strong customer service mindset
Responsibilities
- Support the ServiceNow platform CS Connect
- Respond to user requests
- Triage and manage issues
- Monitor platform performance
- Involve in testing
- Improve forms and other processes
- Support new releases
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
