Digital Content Publisher, Rack.Com (Hybrid - Seattle, WA)

Nordstrom • Seattle, WA

1d • Hybrid

About The Position

The ideal Digital Content Publisher is customer‑obsessed, detail‑oriented, and highly collaborative, with a strong passion for delivering accurate, engaging digital experiences. They demonstrate a solid understanding of web content management, site functionality, and e‑commerce principles, and are committed to optimizing content execution across nordstrom.com. The Digital Content Publisher partners closely with Digital Merchandising, Marketing Operations, and Creative teams to build a clear, purposeful, and consistent on‑site experience that supports business and customer goals.

Requirements

• 3+ years of experience in web content management, digital publishing, or related e‑commerce roles
• Familiarity with web content management systems, site architecture, user experience principles, and basic source code concepts
• Strong understanding of e‑commerce success metrics and online retail goals
• Proficiency in Microsoft Office, including Excel and PowerPoint
• Excellent organizational skills with strong attention to detail and the ability to meet deadlines
• Strong analytical and problem‑solving skills
• Clear and effective written and verbal communication skills
• Ability to work independently as well as collaboratively in a fast‑paced, deadline‑driven environment
• Demonstrated ability to quickly learn new tools, systems, and processes as business needs evolve

Responsibilities

• Build, maintain, and update site content and structure within the CMS following established standards and best practices
• Partner with Marketing Operations Project Managers, Creative, and Digital Merchandising teams to support the end‑to‑end content creation and publishing process
• Execute daily content publishing and maintenance tasks to support site updates, campaigns, and feature launches
• Communicate CMS capabilities, limitations, and site experience considerations to cross‑functional partners to improve content strategies
• Leverage site performance metrics and user experience insights to help identify opportunities, risks, and areas for optimization
• Support the execution of new features and functionality within the CMS, ensuring quality and accuracy
• Review operating practices and procedures, identifying opportunities to improve efficiency, quality, and consistency
• Research, troubleshoot, and report content or site issues using appropriate tools and resources to ensure timely resolution
• Maintain a strong understanding of available tools and digital best practices, applying effective approaches to tasks and initiatives
• Ensure accuracy, attention to detail, and confidentiality of all information processed, stored, or accessed

Benefits

• Medical/Vision
• Dental
• Retirement
• Paid Time Away
• Life Insurance
• Disability
• Merchandise Discount
• EAP Resources
• 401k
• performance-based incentives/bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed