Digital Consumer Experience Content Strategist

Sanofi • Cambridge, MA

1d • $133,500 - $192,833 • Hybrid

About The Position

Our Global Digital Consumer Experience function is looking for a Content Strategist operating as a subject-matter expert and cross-functional enabler, working at the intersection of content operations, digital product development, and organizational capability building. Key work streams include CX COE communications and positioning, employee experience support through knowledge base improvement, and the development of CX content guidelines for both human and AI consumption. This role defines and advances content strategy standards across the digital consumer experience organization, develops practitioner-facing training, toolkits, and guidelines, and ensures that content experience practices are consistent, scalable, and aligned with organizational priorities. Join the digital engine driving Sanofi’s transformation - where AI, automation, and bold experimentation power faster science and smarter decisions. Here, you’ll help build the first biopharma company powered by AI at scale. About Sanofi: We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Requirements

• Bachelor's degree in any domain. Masters is a plus
• 5+ years of professional experience in UX/UI writing, content design, content strategy, communications, digital marketing, or related fields or roles.
• Demonstrated experience leading content programs, communities of practice, or cross-functional content initiatives within a digital product or consumer experience context.
• Proven expertise in content lifecycle management and optimization, including governance, workflow design, and performance improvement.
• Proven experience in defining and implementing communication plans for different business functions aimed at diverse audiences, especially technical and scientific communities.
• Strong working knowledge of UX and UI writing principles and their application within digital product environments.
• Experience developing practitioner-facing training materials, playbooks, toolkits, or enablement resources.
• Strong expertise in information architecture and taxonomy principles as applied to digital content systems.
• A natural copywriter and storyteller: excellent written and verbal communication skills, with the ability to adapt tone and format for varied audiences and purposes.

Responsibilities

• Serve as the communications lead for the CX Center of Excellence (COE), owning the development and execution of internal communication strategies that articulate the value, direction, and impact of CX initiatives to stakeholders across the organization.
• Be the lead subject matter expert representative for content strategy as part of our CX Foundation’s Community of Practice.
• Support the ongoing improvement of the CX COE SharePoint website to promote the goals, objectives, and value proposition of the Digital Consumer Experience team, ensuring the site serves as a credible, up-to-date resource for the global organization.
• Develop the content frameworks to enable product teams to incorporate content best practices for multi-modal environments
• Advance organizational capability in agentic content experience by developing frameworks and guidance for designing content that functions effectively within AI-driven, autonomous, and conversational digital environments.
• Ensure CX content guidelines are maintained as living standards, with regular review cycles and clear governance processes that keep them aligned with evolving organizational priorities, digital product practices, and AI capabilities.
• Evolve standards, guidelines and toolkits for information architecture and taxonomy, enabling teams to structure, classify, and surface content in ways that are intuitive, consistent, and scalable.
• Plan and deliver training and workshops to upskill employees on content best practices.

Benefits

• high-quality healthcare
• prevention and wellness programs
• at least 14 weeks’ gender-neutral parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level