Digital Communications Specialist

King County•Seattle, WA

4d•Hybrid

About The Position

The Department of Local Services Director’s Office is seeking a Digital Communications Specialist to build, optimize, and maintain high-quality digital content and features across our external website, employee intranet, and various digital communications platforms. This role turns complex information and communications strategies into clear, accessible, user-friendly digital experiences. The successful candidate enjoys working where content, design, and technology meet, and is comfortable moving between hands-on content production, problem-solving, and supporting colleagues to improve their digital materials. King County is the local government service provider for the roughly 250,000 people who live in the unincorporated areas of the county. The Department of Local Services includes a Director's Office, Road Services Division, and Permitting Division. The Department of Local Services is deeply dedicated to fostering Equity and Racial and Social Justice in every aspect of our work. Our pledge is to cultivate, embrace, and celebrate the distinct experiences, viewpoints, and perspectives of our employees, our partners, and the communities we serve. We work to dismantle systemic barriers, address inequities, and actively confront prejudices and biases. We acknowledge that this journey is ongoing, and we remain steadfast in our efforts to create positive change for our employees and the communities we serve.

Requirements

2+ years working in a large enterprise content management system (Sitecore, WordPress, Drupal, similar)
Hands-on production of web pages, emails, digital content, and updates across enterprise systems
Strong understanding of WCAG 2.1 AA accessibility standards and content remediation
Experience writing, editing, and structuring content for public-facing web pages and digital platforms
Familiarity with basic HTML/CSS for content updates and troubleshooting
Understanding of user experience principles and user-centered design
Experience applying search engine optimization best practices
Experience coordinating across teams on digital projects
Experience with MS Office (Word, Excel, PowerPoint)

Nice To Haves

Experience with Adobe Creative Cloud: Photoshop, Illustrator, InDesign, Dreamweaver, Acrobat or similar
Clear written and verbal communication
Cross-team collaboration with communications, program staff, and project managers
Strong organization and detail orientation
Ability to work in a fast-paced environment with competing deadlines

Responsibilities

Build and maintain digital content and functionality across multiple platforms, including the King County website, intranet platforms, GovDelivery, WordPress, PublicInput.com, and SharePoint.
Translate program information, communications plans, and brand strategies into effective digital content and user-friendly online experiences.
Apply UX best practices and data insights to create clear, engaging and user-centered designs.
Ensure full accessibility compliance (WCAG 2.1 AA) of all digital materials, guiding and participating in content remediation efforts and training others.
Create and launch digital engagement tools, such as online applications, surveys, feedback forms, and virtual open houses.
Implement best practices in search engine optimization, landing page optimization, and digital accessibility.
Collaborate with communications staff members, program managers, and project managers to meet timelines and deliver high-quality digital products.
Provide digital strategy, guidance, and technical support to colleagues, sharing knowledge proactively.
Monitor trends and best practices in web development, user experience, accessibility, and digital communications.
Ensure accuracy, quality, and brand alignment across all digital content.