Digital Communications Manager

City of New York•New York City, NY

13h

About The Position

Under direction, with wide latitude for independent initiative and judgment, manages and supports the agency’s digital communications operations to advance public awareness of programs, services, events, and initiatives serving veterans and their families. Supports the planning, development, and execution of digital content and public-facing communications materials across multiple platforms to ensure information is timely, accurate, accessible, and aligned with agency goals.

Requirements

A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Responsibilities

Manage the agency’s day-to-day digital communications efforts across website, email, social media, and related digital platforms.
Develop, write, edit, and publish digital content, including graphics, videos, photographs, flyers, and other multimedia materials.
Produce public-facing communications materials to promote agency programs, services, campaigns, and special events.
Maintain and update the agency website, including posting new content and revising existing pages to ensure accuracy, usability, and accessibility.
Oversee production and distribution of the agency’s email newsletter and related digital outreach communications.
Monitor, compile, and analyze digital communications metrics and prepare reports on performance, reach, and audience engagement.
Coordinate print and digital advertising placements in support of agency initiatives and outreach efforts.
Provide communications support for agency events, including pre-event promotion, on-site coverage, and post-event content development.
Assist in the planning, coordination, and execution of public programs, outreach events, and special initiatives.
Serve as liaison to relevant communications partners, including City Hall press staff and external stakeholders, as needed.
Serve as an on-site communications representative during public events and community engagements.
Build and maintain effective working relationships with Veteran Service Organizations, community-based organizations, partner agencies, and other stakeholders.
Coordinate language access needs for digital and print communications materials in accordance with agency and citywide standards.
Support the development and implementation of multimedia campaigns from concept through completion.
Perform related duties as assigned.