(fluent Ukrainian) Digital Communications Manager (remote)

SupportYourApp

6d•Remote

About The Position

SupportYourApp is a global leader in Intelligent Support-as-a-Service, partnering with tech companies and industry leaders in over 30 countries since 2010. They operate globally, supporting clients in 60 languages across diverse industries. This role offers the opportunity to be part of a leading SaaS, software, or hardware solutions company, working in a multicultural and multilingual environment with a focus on a People First management approach. The position is fully remote.

Requirements

Native Ukrainian and intermediate English skills (B1).
Middle+ or Senior-level expertise with 2+ years of professional experience in digital content creation and analysis for digital platforms.
Strong copywriting and text-writing skills with the ability to craft clear, engaging, and audience-oriented communication.
Experience working with visual production and coordinating creative assets across multidisciplinary teams.
A highly organized, systematic approach to workload and content planning.
Solid understanding of the gaming industry or personal gaming experience.
Strong personal engagement, creativity, empathy, and a straightforward communication style.
A personal device that meets the following requirements: Windows: 15.6" IPS 1920x1080 / AMD Ryzen 7 / AMD Radeon Vega / 32 GB RAM / 512 GB SSD; Mac: Apple MacBook Air 13’’ M2 Chip / 16 GB RAM / 10-core GPU / 256 GB SSD.

Nice To Haves

Understanding of brand communications fundamentals or previous experience in SMM/Digital agencies.
Strong awareness of emerging social media and digital platform trends.
Hands-on experience using AI tools to optimize workflows and everyday processes.
Creative mindset with the ability to propose fresh, non-trivial ideas and solutions.

Responsibilities

Participate in developing, updating, and implementing communication and content strategies, as well as building and executing content plans.
Create high-quality content for product communication channels, including scripts, social media posts, and in-game news.
Prepare creative briefs and assign tasks to internal 2D Artists, 2D Designers, CG Generalists, and Motion Designers.
Collaborate closely with the Content Services, Localization, Audio, Video Production, and Development teams to produce engaging visual and written content.
Work directly with the Game Director and core product teams to align communication initiatives with project goals.
Analyze content performance, monitor audience engagement, and research competitor communities and market trends.

Benefits

Flexible schedule
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time
Internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements.