Digital Communications and Marketing Coordinator

RiverStone Health•Billings, MT

4d•Onsite

About The Position

RiverStone Health, serving the Yellowstone County community and south-central Montana for nearly 50 years, is an essential provider of personal and public health services. The Communications and Public Affairs team supports internal and external communication and marketing projects throughout RiverStone Health, including emergency risk communications. The Digital Communications and Marketing Coordinator researches, prepares, and posts content on RiverStone Health's digital platforms, creates and edits photos and videos to support organizational communication, and develops digital and print design products for marketing and communications. This role also coordinates with key stakeholders to stay informed about new service offerings and assists with facilitating and scheduling outreach opportunities for RiverStone Health subject matter experts.

Requirements

Five years of marketing/communications experience.
Photography and graphic design experience.
Experience in Adobe Creative Cloud Suite.
Experience in WordPress.
Experience managing social media, including creating and scheduling content, and monitoring performance strategies across multiple platforms.
Valid Montana driver's license.
Proof of vehicle insurance.
Computer literacy, in Microsoft Office Suite, WordPress & Adobe Creative Suite.
Knowledge of modern office procedures, practices, and equipment.
Ability to display non-judgmental and empathetic listening skills.
High degree of detail-oriented skill level.
Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.
Ability to work collaboratively and maintain a positive work environment.
Ability to perform job duties with integrity and innovation to ensure completion and a high level of quality.
Ability to understand and adhere to required administrative policies and procedures.
Excellent communication skills to ensure efficiencies and quality customer service.
Creative thinking and problem-solving skills.
Ability to clearly convey ideas and concepts to a variety of audiences.
Proven team-player, communicating and coordinating regularly with others to maximize effectiveness and efficiency of organizational operations and activities.
Knowledge and experience in using multiple social media platforms.
Required to obtain on-the-job training in Incident Command System courses 100, 200, 700, 300, 400 as well as basic PIO training.

Nice To Haves

Bachelor’s degree in communications, marketing, journalism, or related field.
Experience working with non-profit or government jurisdictions.

Responsibilities

Research, prepare, post, and update content on RiverStone Health digital platforms (website, social media, email, and NixPlay).
Create and edit photos and videos to support organizational communication.
Create and edit digital and print design materials for internal and external marketing and communications.
Write, edit, and distribute monthly community newsletter and quarterly patient newsletter.
Review text, design, and images in marketing and other communications documents for accuracy, readability, professional design, and RiverStone Health brand standards.
Create, test, and implement effective communication strategies attentive to target audiences and diverse populations.
Monitor media reports and maintain a media tracking log.
Prepare media/social media logs for departments as needed for grant deliverables.
Respond to media inquiries and connect media with appropriate subject matter experts.
Monitor and respond to online reviews and questions on our digital platforms, including Social Media.
Develop marketing and communication plans, strategies and reports, paying special attention to target audiences and special populations.
Collaborate with the Agency of Record to ensure timely execution and that deliverables meet brand standards and are factually accurate.
Develop and maintain positive relationships across the organization.
Update knowledge of emergency risk communication concepts and principles through training, selected readings, and course materials.
Report current and potential concerns to the supervisor and relevant stakeholders, and recommend process improvements to enhance operational effectiveness.
Attend meetings, workshops, and training sessions and review publications and audio-visual materials to become and remain current of principles, practices, and new developments in assigned work areas.
Perform other duties as assigned in support of RiverStone Health’s mission and goals.