(USA) Digital Coach

Walmart•Auburn, NY

3d•$65,000 - $100,000•Onsite

About The Position

This position leads and develops teams by teaching, training, and actively listening to associates. It involves touring stores, providing feedback, and collaborating with associates on store operations, technology, business initiatives, merchandising, and company direction. The role introduces and leads company change efforts, provides clear expectations and guidance for implementing business solutions, and communicates business objectives effectively. Additionally, it models and demonstrates exceptional customer service, manages customer service initiatives, ensures customer needs are resolved, develops action plans to correct deficiencies, and provides process improvement leadership. The Digital Coach drives financial performance and sales by reviewing P&L statements, managing budgets, forecasting, controlling expenses, monitoring merchandise presentation, inventory flow, and operational processes, and developing action plans to mitigate shrink and achieve sales and profit goals. The role also provides supervision and development opportunities for hourly associates through hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, communicating expectations, ensuring belonging, and recruiting qualified associates. This role coordinates and completes job-related activities by developing relationships with key stakeholders, identifying and communicating goals, building accountability, measuring progress, identifying improvement opportunities, and demonstrating adaptability. It also ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.

Requirements

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a current state issued Certificate of Eligibility.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Responsibilities

Leads and develops teams effectively by teaching, training, and actively listening to associates.
Tours stores and provides feedback (Tour-to-Teach).
Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
Introduces and leads company change efforts.
Provides clear expectations and guidance to implement business solutions.
Communicates business objectives to teams effectively.
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
Manages and supports customer service initiatives (for example, store of the community and community outreach programs).
Ensures customer needs, complaints, and issues are successfully resolved.
Develops and implements action plans to correct deficiencies.
Provides process improvement leadership to ensure a high-quality customer experience.
Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements.
Manages and assists in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales.
Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates.
Assigns duties, sets clear expectations, provides associate recognition, communicates expectations consistently and effectively, and ensures belonging.
Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.
Coordinates, completes, and oversees job related activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs.
Identifies and communicates goals and objectives, builds accountability for and measures progress in achieving results.
Identifies and addresses improvement opportunities and demonstrates adaptability and promotes continuous learning.
Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans.
Utilizes and supports the Open Door Policy and provides direction and guidance on applying these in executing business processes and practices.

Benefits

Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.