Digital Channels Development Program Associate

F.N.B. Corporation•Pittsburgh, PA

4d•Onsite

About The Position

FNB’s Digital Channels Development Program is designed to build foundational skills in digital product management, customer experience, and payments. Through hands-on experience and structured learning, you will support the development, testing, and performance of digital banking solutions including online and mobile platforms. FNB’s Development Programs aim to equip Associates with the skills and experience necessary for a successful transition into integral positions within one of our teams.

Requirements

Analytical Skills: Ability to analyze data and provide insights
Communication: Excellent verbal, written, and presentation skills
Organized and Detail-Oriented: Ability to manage multiple tasks with attention to detail
Tech-Savvy: Proficiency in Microsoft Office and relevant digital tools
Eager to Learn: Demonstrates a strong willingness to deepen knowledge in best practices
Adaptability: Demonstrates flexibility and effectiveness when managing changing priorities in a fast-paced environment
BA or BS degree
0 years of experience
Legally authorized to work in the U.S.

Responsibilities

Support Product Managers in the design, development, and enhancement of digital banking experiences, including online and mobile platforms.
Assist in documenting product features, user requirements, and enhancements.
Perform basic analysis of digital channel performance, customer usage trends, and market insights to support product decisions.
Assist in developing business cases and recommendations for new or improved digital experiences.
Support initiatives that increase adoption and usage of digital channels to attract and retain customers.
Assist with evaluating customer experience and identifying opportunities for improvement.
Participate in testing digital products, identifying defects, and supporting resolution efforts.
Assist in implementation activities for new features, enhancements, or system updates.
Assist in evaluating third-party tools and vendors that support digital products.
Contribute to project tasks, timelines, and documentation related to digital initiatives.
Performs other related duties and projects as assigned.
Serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
Adhere to regulatory laws and guidelines.