Digital Change & Release Manager

Mass General Brigham • Somerville, MA

39d • Hybrid

About The Position

The Change and Release Manager will provide enterprise-level leadership and oversight of the organization’s IT Change and Release Management processes, ensuring consistent, controlled, and compliant execution of technology changes across the health system. This role is responsible for coordinating complex release activities, facilitating governance through established ITIL-based practices, and maintaining alignment with organizational goals for system reliability, audit readiness, and operational excellence. In this pivotal role, you’ll bring structure to complexity—coordinating multi-platform releases, guiding governance through CAB meetings, and advancing ITIL-aligned best practices. You’ll partner with technology and clinical leaders alike to safeguard system stability, reduce risk, and enable innovation across critical patient care technologies, including EHR systems and connected clinical applications. If you thrive on precision, collaboration, and continuous improvement—and want your expertise in change management to make a real impact on healthcare delivery—this is your opportunity to lead at scale in a high-reliability environment.

Requirements

• 7+ years of hands-on experience in IT Change and Release Management at the enterprise level.
• Proven track record of successfully managing complex releases and change initiatives across diverse IT environments.
• Strong understanding of ITIL framework; ITIL certification preferred.
• Experience working with ServiceNow or similar ITSM platforms.
• Excellent communication, coordination, and stakeholder management skills.
• Ability to lead cross-functional teams and influence without direct authority.
• Strong analytical and problem-solving abilities.

Nice To Haves

• Experience supporting IT operations in a healthcare delivery environment, including familiarity with clinical workflows, electronic health records (EHR/EMR), and regulatory compliance (e.g. HIPAA, HITECH).
• Understanding of healthcare-specific change control requirements, including coordination with clinical stakeholders and minimizing disruption to patient care.
• Experience with incident and problem management in healthcare settings, especially where patient safety and care continuity are impacted.
• Exposure to clinical application lifecycle management, including testing, validation, and go-live support in hospital or ambulatory settings.
• Experience with risk identification and mitigation strategies such and other aspects of being a High Reliability Organization (HRO)

Responsibilities

• Own and manage the enterprise-wide IT Change and Release Management processes, ensuring alignment with ITIL best practices.
• Coordinate and oversee the scheduling, planning, and execution of releases across multiple business units and platforms.
• Collaborate with business capability release managers to ensure consistency, compliance, and continuous improvement across all release activities.
• Facilitate Change Advisory Board (CAB) meetings, ensuring proper risk assessment and stakeholder communication.
• Develop and maintain change and release policies, procedures, and documentation.
• Monitor and report on change success rates, release performance, and process KPIs.
• Identify opportunities for automation and process optimization within change and release workflows.
• Ensure compliance with audit and regulatory requirements related to change and release activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees