Temporary Digital Business Analyst
About The Position
At Karis Disability Services, the Digital Business Analyst supports the delivery and optimization of digital systems across the organization. This role bridges business needs and technology solutions to improve processes, enhance system performance, and support digital transformation initiatives. The position is temporary (12 months), full-time, 40 hours per week, based in the Waterloo Office. The Digital Business Analyst manages requirements, identifies improvements, and supports the effective implementation of digital systems at Karis. They document processes and systems and provide technical support to stakeholders, including users, project leaders, and senior leadership. The role involves working with project teams, departments, and various roles within the organization to identify, select, promote, analyze, implement, and optimize effective digital solutions for both internal staff and the people Karis serves. They provide information in the best interests of Karis Disability Services’ digital business practices.
Requirements
- College diploma in Information Systems, Business Analysis, or related field
- Minimum 2 years of relevant experience
- Strong analytical, problem-solving, and critical thinking skills
- Excellent communication and stakeholder engagement skills
- Experience with requirements gathering, user stories, and process mapping
- Knowledge of user-centered design principles
- Ability to train and support users effectively
- Strong attention to detail and time management
Nice To Haves
- Business analysis certifications (IIBA, PMI, ITIL, etc.) are an asset
Responsibilities
- Analyze current business processes and identify opportunities for improvement
- Gather and document requirements through interviews, research, and stakeholder engagement
- Configure and support digital systems to meet business needs
- Develop business cases, user stories, process maps, and system documentation
- Evaluate technology solutions and recommend optimal approaches
- Monitor system outcomes and recommend enhancements
- Identify risks and propose mitigation strategies
- Act as a subject matter expert for digital systems and processes
- Collaborate with stakeholders to identify improvement opportunities
- Develop process maps and data flow diagrams
- Maintain organized documentation for system requirements and enhancements
- Support ongoing digital initiatives across departments
- Deliver training and create documentation for end users
- Support adoption of new systems and technologies
- Respond to user support requests and system improvement needs
- Recommend and implement enhancements to digital processes
- Promote continuous improvement across digital practices
Benefits
- Competitive wages
- Employee and Family Assistance Program
- Personal and Professional Growth
- Collaboration and Teamwork
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
