Digital Business Analyst

Gate City Bank•Fargo, ND

1d•Onsite

About The Position

Join our team as a Digital Business Analyst and play a pivotal role in shaping the future of our digital banking experience. In this dynamic position, you will lead the implementation and optimization of customer-facing digital platforms—from web to mobile applications—ensuring seamless functionality and continuous improvement. As a key contributor, you’ll bridge business needs with technical solutions, becoming a subject matter expert on our systems while driving upgrades, enhancements, and new product launches. If you’re passionate about leveraging technology to deliver meaningful customer experiences and aligning digital initiatives with strategic goals, this is your opportunity to make a measurable impact.

Requirements

Bachelor’s degree; 3-5 years’ related experience; or equivalent combination of education and experience.
Must be proactive, innovative, and extremely detail-oriented.
Strong training and influence skills are required.
Strong oral and written communication skills.
Interpret and use data for complex multi-departmental and multi-system decision-making.

Responsibilities

Works on assigned projects independently or as a member of a team to advance the Bank’s operational best practices and minimize risk; collaborate using agile team practices to implement new and/or enhance existing products, services, or programs.
Creates and reviews reports and completes research projects as assigned to assess operational opportunities, inefficiencies, and inaccuracies to determine what should be built, improved, or replaced to maximize business performance.
Continuously reviews processes and offers solutions to improve as necessary to drive efficiencies, influencing others and providing education based on experience gained through implementation work.
Maintains professional and technical knowledge by attending educational workshops, reviewing publications, and establishing professional networks.
Collaborates with internal stakeholders to gather and document business and functional requirements on Digital Experience projects, ensures that requirements are tested and met throughout the project, and escalates for remediation where needed.
Collaborates on initiatives with other departments to build a bank of reusable requirements for digital projects to allow the team to move more quickly and with regulatory clarity.
Assures projects have accurate written operational training materials, release notes, and historical documentation.
Coordinates with Vendors to document risks, constraints, and assumptions on Digital Experience projects.
Performs industry research as directed by management on specific topics and self-directed research on industry items of interest that align with the Bank’s Strategic Plan priorities.
Conducts sensitive or confidential Voice of the Customer activities such as surveys, focus groups, and customer interviews to gather data and make recommendations on short-term road map prioritization.
Develops, aligns, and routinely monitors digital project’s key performance indicators (KPIs) that support the Bank’s Strategic Plan and goals.
Collaborates with internal stakeholders to ensure appropriate handoff documentation is created and understood for Digital Experience projects, advises and trains appropriate team members on procedural changes, and distributes documentation to stakeholders.
Manages change throughout the Project Lifecycle by updating requirements as items change and ensuring that the appropriate stakeholders are consulted and notified.
Holds Vendors accountable to previously agreed-upon requirements.
Assists in contract review for all new Digital Experience contracts, reviewing for accuracy, risk, and specificity of scope.
Provide a “Wow” customer service experience for team members and customers.
Develop and maintain productive relationships with team members, leaders, customers, and vendors.
Prompt and reliable attendance is essential to provide expected levels of service.
Must comply with all Gate City Bank policies, procedures, and applicable laws and regulations.
Must be detail-oriented and maintain a high degree of accuracy.
Ability to make decisions in a fast-paced environment, often involving complex problem-solving without direct precedent.