Digital Banking Systems Analyst

Five Star Bank • Rochester, NY

6d • $65,000 - $70,000 • Hybrid

About The Position

Five Star Bank is seeking a System Analyst I - Digital Banking role that supports the delivery, testing, maintenance, and enhancement of the bank’s digital banking platforms, including mobile, online, and other customer facing systems. This role supports multiple business lines, including retail, commercial, operations, and marketing, by helping oversee vendor managed digital banking systems and their integrations with core platforms such as Jack Henry and other ancillary products. This role ensures platform stability, compliance, reliable performance, and continuous improvement by providing system support, monitoring integrations, executing structured testing, collaborating with cross functional teams, assisting with new feature implementation, and maintaining accurate documentation.

Requirements

• Bachelor's degree in Information systems, Computer Science, Business or related field.
• 1-3 years of experience as a systems analyst, QA analyst, or technical support role, preferably within digital banking or financial services.
• Deep understanding of Digital Products – Digital Banking, Treasury Management, Payment Systems, Online Account Opening and related products.
• Familiarity with Digital Platforms configuration, workflows, platform tools and security models.
• Skilled in providing system support, troubleshooting issues, and escalating complex matters appropriately.
• Exposure to banking operations, compliance, digital transformation initiatives, and vendor managed digital banking platforms.
• Excellent communication, stakeholder management, and problem-solving skills.
• Efficiency in preparing presentations, summary reports, documentation, and visualizations for stakeholders.
• Ability to work effectively with business analysts, project leads, developers, vendors, and operational partners.
• Commitment to delivering realistic expectations, clear communication, and adherence to department SLAs.
• Experience working in a regulated industry, preferably financial services or banking.

Responsibilities

• Participate in Requirements Gathering: Collaborate with stakeholders to understand business goals and user needs.
• System Design & Feasibility Analysis: Translate requirements into technical specifications and collaborate with architects in designing the system architecture. Evaluate the technical and financial viability of proposed solutions.
• Support: Provide support for business users on digital banking system issues, troubleshooting, triage, and escalation of complex matters to vendors or internal teams as needed.
• Implementation and Configuration Support: Assist with intake and triage of digital banking requests, assess priority and complexity, route work appropriately, communicate expectations in alignment with established SLAs, and work with architects, developers, IT teams, vendors, and operational partners to support smooth system deployment.
• Testing: Develop and execute test plans, test cases, and test scripts for new features, enhancements, and bug fixes across digital banking platforms. Perform functional, regression, and integration testing, including validation between Digital Banking, Jack Henry core, and other ancillary systems, to ensure platform reliability and performance.
• Change Approval Board Support: Present changes to the Change Approval Board for approval, speak to the change in detail, explain test results, and clearly communicate the execution, validation, and verification plan.
• Issue and Defect Management: Log, track, and validate defects, system issues, and vendor cases through resolution in collaboration with developers, vendors, business users, and internal technology teams.
• Maintenance, Upgrades, and Deployment Support: Support digital banking releases, platform upgrades, patching, integrations, vendor led deployments, and configuration changes in partnership with IT, vendors, and operational teams.
• System & Process Optimization: Monitor system performance and user feedback to identify opportunities for optimization and automation.
• Governance: Ensure all platform changes comply with internal governance, security, data integrity, and change management standards. Maintain documentation of system configurations, workflows, integrations, and testing protocols.
• Documentation and User Manual: Maintain documentation for digital banking configurations, integrations, testing, support procedures, workflows, and user adoption materials.
• Five Star Bank Culture: Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account
• Flexible Spending Account(s)
• Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability
• Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity, Legal Insurance & Personal Accident
• Tuition Reimbursement
• Employee Referral Program
• Wellness Reimbursement Program
• Star Volunteer Program
• Employee Banking and Financial Perks
• Flexible Hybrid Work Schedule
• Paid Time Off (PTO)
• Company Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level