Digital Banking Specialist

American Bank Montana • Bozeman, MT

4d • Onsite

About The Position

The Digital Banking Specialist serves as the primary operational support resource for American Bank’s digital banking products and services. This position is responsible for onboarding, servicing, maintaining, and supporting consumer and business digital banking relationships, including Online Banking, Mobile Banking, and AB Office, which includes ACH Origination, Wire Transfers, Positive Pay, Business Bill Pay, and Remote Deposit Capture services. The Digital Banking Specialist provides first-line support to customers and bank staff, conducts customer and staff training, performs routine system administration and maintenance, assists with implementation of digital banking services, and supports operational, risk management, and product enhancement initiatives.

Requirements

• High School diploma, GED, or equivalent diploma
• Minimum of two years of retail banking, financial services, or related customer service experience.
• Interpersonal and customer service skills to represent American Bank in a positive
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail, with the ability to prioritize and manage multiple responsibilities.
• Problem-solving and troubleshooting skills.
• Ability to learn and adapt to changing technology and systems.
• Proficient and effective operation of Microsoft products including Word, Excel and Outlook and Jack Henry and Jack Henry ancillary products.

Nice To Haves

• Bachelor’s degree in finance, business, or other related field OR equivalent professional experience
• Experience supporting digital banking, treasury management, or cash management services.
• Experience with Jack Henry platforms including Banno, Banno Business, Xperience, CIF 20/20, and related products.
• Experience with ACH Origination, Wire Transfers, Positive Pay, Bill Pay, or Remote Deposit Capture services.

Responsibilities

• Provide excellent customer service to internal and external customers regarding digital banking products and services.
• Serve as the primary point of contact for routine digital banking inquiries, troubleshooting, and service requests.
• Assist customers with enrollment, maintenance, password resets, authentication methods, device registration, and user administration.
• Process digital banking service requests accurately and timely, including user setup, entitlement changes, service maintenance, and account administration.
• Perform routine maintenance and administration within digital banking platforms including Banno, Banno Business, Jack Henry systems, Alkami Positive Pay, iPay Consumer and Business Bill Pay, SmartPay RDC, and related systems.
• Assist with onboarding and training of consumer and business customers utilizing digital banking and AB Office (cash management) services.
• Support AB Office customers by assisting with ACH Origination, Wire Transfers, Positive Pay, Business Bill Pay, and Remote Deposit Capture services.
• Assist with annual reviews of ACH Origination, Remote Deposit Capture, and other digital banking relationships by gathering documentation, reviewing activity reports, and coordinating customer outreach and site visits.
• Support internal audits, examinations, risk assessments, compliance reviews, and operational reporting activities.
• Participate in testing, validation, and implementation of new products, software enhancements, system upgrades, and vendor releases.
• Review system reports, exception items, and customer activity for operational, fraud, or compliance concerns and escalate as appropriate.
• Serve as a resource for branch and operations staff regarding digital banking products, procedures, and customer support needs.
• Assist with maintaining procedures, customer documentation, training materials, and operational workflows.
• Work collaboratively with Retail, Operations, Lending, Compliance, and Information Technology teams to support digital banking initiatives.
• Satisfactorily complete all required compliance training and comply with all regulations applicable within the scope of the position.
• Perform other duties and responsibilities as designated by management.

Benefits

• Comprehensive Health Insurance (Medical, Dental, Vision)
• Company-Sponsored and Voluntary supplemental insurance options (Life, Disability, Accident, & more)
• 401k (5% match!)
• Paid Time Off + 11 Paid Banking Holidays + Paid Volunteer Time Off
• Paid On-the-Job Training!
• Continuing education and development opportunities.
• Discounted banking products, and numerous other employee perks!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED