Digital Banking Specialist- Chicago Area

Capital One•Chicago, IL

2d•$47,840 - $55,016•Hybrid

About The Position

The Digital Banking Specialist, internally known as Café Ambassador, is the face of Capital One’s mission to change banking for good. This role moves throughout the Café, bridging the gap between digital innovation and human connection. The Specialist acts as a high-end service specialist and a guide to digital banking, serving and building a community by bringing Capital One’s mission to life within a vibrant, modern community hub.

Requirements

High School Diploma, GED, or Equivalent Certification
At least 1 year of Retail, Sales, or Customer Service experience
Support surrounding Cafés as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.
Available to work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change.
Ability to adapt to business-driven schedule adjustments.
Ability to attend all required training sessions, which may occur on a schedule differing from the primary shift.
Lifting up to 25 pounds and moving/standing for extended periods of time
Regular and consistent attendance

Nice To Haves

Associate’s degree
2+ years of banking experience
2+ years of Retail or Customer-facing experience
Proficient in G-Suite
Strong written and oral communication skills

Responsibilities

Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop.
Share the value of Capital One’s products and services through genuine conversation rather than transactions, focusing on guest experience without traditional sales goals or high-pressure tactics.
Guide customers through the digital ecosystem, helping them master mobile tools and troubleshooting tech challenges.
Host and support local events that promote financial health, acting as a brand steward within Capital One’s established programs and strategic community partnerships.
Advocate for customers, problem-solve, and own issue resolution in alignment with compliance and regulatory requirements, handling complaints and escalated situations.
Foster a supportive, inclusive environment where every guest feels welcome, acting as a team player with attention to detail, a positive attitude, and flexibility.
Be on the move and active throughout the day, moving through the Cafe to connect with the community and support the flow of the guest experience.