Digital Banking Representative

Blaze Credit Union•Falcon Heights, MN

2h•$29 - $31•Onsite

About The Position

This position will research, maintain, administer, and support Blaze members and staff for electronic products and services offered within our Digital Banking platform. The position works with multiple departments, management, and vendor representatives to proactively and sustainably support our digital channels and members.

Requirements

Minimum High School degree or equivalent
Minimum 1 to 3 years' experience in digital product delivery, online, mobile or digital channels, preferably in the financial industry
Ability to handle multiple priorities and tasks, organize and plan
Ability to problem-solve even without all of the answers
Ability to be flexible and adaptable in an ever-changing environment
Proficiency in Windows, major desktop browsers, iOS, Android OS, and Microsoft Office Apps (Word, Excel, PowerPoint)
Technical proficiency in software navigation
Strong investigative skills; attention to detail; customer services skills
Excellent communication skills (written and/or oral); courtesy and tact are essential elements of the job; work involves personal contact with members, regarding routine matters for the purposes of giving and obtaining information or instructions, updating, or referring.

Nice To Haves

Core Banking Platform experience a plus

Responsibilities

Provide high level technical product delivery to members using digital services. This includes triage of technical issues, setup and product education.
Assist in new member digital onboarding
Provide escalated member support for all digital products; member call back as needed.
Create and maintain documentation for procedures of new and existing products
Explain features and benefits of each product/service.
Identify member needs.
Collaborate with Member Payment Operations, Deposit Services, Member Experience Center and Branches to resolve member online and mobile service problems that hinder member satisfaction and continued use.
Utilize vendor relationships including ongoing communication, incident escalation and resolution regarding SLA guidelines.
Recommend improvements based upon product testing, member feedback, analytical conclusions and understanding of the business.
Identify compliance and security risks and opportunities for general financial systems enhancements utilizing best practices and member and staff feedback.
Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Exhibit Blaze’s Core Value’s: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back
Regular and predictable attendance
Perform other duties as assigned to support effective department operation