Digital Banking Product Manager

Farm Credit Bank of Texas•Austin, TX

17h•Hybrid

About The Position

Owns strategy, roadmap, and delivery for the digital banking platform and related services serving the Bank, its associations, and their customers. Leads cross-functional initiatives spanning product, technology, operations, compliance, and vendor management to deliver secure, scalable, and customer-centric digital banking solutions. Balances customer needs, business priorities, regulatory requirements, and platform performance to drive adoption, improve user experience, and support operational excellence across digital channels.

Requirements

Bachelor’s degree in Business, Finance, Information Systems, or related field, or equivalent experience.
Six (6) to eight (8) or more years of experience in digital banking, fintech, or product management.
Proven experience owning product roadmaps and delivering technology-enabled solutions.
Strong understanding of digital banking platforms, payments including ACH and wires, and financial systems.
Experience working with third-party vendors and platform providers.
Familiarity with regulatory and compliance frameworks in financial services.
Strong product strategy, roadmap planning, prioritization, and execution skills.
Strong communication, stakeholder management, and cross-functional leadership skills.
Experience with agile or product development methodologies.
Ability to use data and performance analysis to support decision-making.

Nice To Haves

Experience serving banks, associations, or commercial financial institutions through digital banking platforms.
Experience improving digital adoption, engagement, and customer experience outcomes.
Experience overseeing digital banking governance, user access, and operational controls.
Experience leading vendor-supported platform enhancements in regulated financial services environments.

Responsibilities

Own and drive the digital banking product vision, strategy, and multi-year roadmap.
Define and prioritize product initiatives based on customer insights, data, business goals, and market trends.
Identify opportunities to enhance user experience, expand functionality, and increase adoption across digital channels.
Lead the end-to-end product lifecycle from ideation and requirements through development, testing, launch, and continuous optimization.
Partner with Information Technology, Business Systems, Operations, Compliance, and Risk teams to deliver high-quality, compliant solutions.
Translate business and customer needs into clear product requirements, user stories, and acceptance criteria.
Serve as primary product owner for the digital banking platform and ensure performance, scalability, and reliability.
Manage the digital banking vendor relationship including roadmap alignment, delivery, service levels, and issue resolution.
Collaborate with vendor teams to deliver enhancements on time and within scope.
Champion a customer-first mindset and continuously improve digital journeys and usability.
Develop and execute strategies to drive user adoption, engagement, and satisfaction.
Partner with stakeholders to deliver training, documentation, and enablement for internal teams and customers.
Define and track product key performance indicators including adoption, engagement, transaction volume, and performance.
Use data and user feedback to inform product decisions and prioritize enhancements.
Deliver insights and reporting to support strategic decision-making.
Ensure all product initiatives align with regulatory requirements, security standards, and internal controls.
Partner with compliance, risk, and information security teams to embed controls into product design.
Oversee user access, entitlements, and system governance.
Monitor platform performance, system health, and transaction processing to ensure availability and accuracy.
Lead issue resolution, root cause analysis, and continuous improvement efforts.
Drive efficiency and scalability across digital banking operations.

Benefits

Flexible health-and-wellness benefits, including medical insurance, prescription drug coverage, dental insurance, vision care, flexible spending accounts, and more.
401(k) plan that includes immediate vesting of a generous employer match and additional employer contribution
Long-term disability and life insurance
Vacation leave, sick leave, and paid holidays
Fertility benefit and parental leave plan
Up to two days per year to volunteer in local community organizations, services, or events
Ongoing professional-development opportunities
Generous tuition-reimbursement program
Physical fitness incentive plan
Employer matching gifts program