Digital Banking Officer II
About The Position
The Digital Banking Officer II plays a key role in supporting deposit growth by enabling commercial and consumer clients to effectively adopt and use TASI® Bank’s digital banking and cash management solutions. This role serves as a frontline resource for digital deposit services, ensuring products are implemented correctly, function reliably, and meet client expectations. As TASI® Bank continues its strategic growth from approximately $700 million toward $1 billion in assets, digital banking is a critical lever. Success in this role ensures that deposit relationships scale smoothly through technology that works, is secure, and is fully integrated into clients’ day‑to‑day operations. This is not just technical support — it is client enablement, execution, and ownership.
Requirements
- 3–5 years of experience in digital banking, deposit operations, cash management, or a related banking role
- Working knowledge of digital banking platforms and payment systems (e.g., ACH, RDC, bill pay, positive pay)
- Strong understanding of bank deposit products and operational workflows
- Ability to troubleshoot issues, manage priorities, and work independently
- Strong communication skills and comfort working directly with clients
Nice To Haves
- Bachelor’s degree in Business, Finance, Information Systems, or equivalent professional experience
- Knowledge of NACHA rules and electronic payments regulations
- Experience supporting commercial digital banking or cash management clients
- Familiarity with CRM or ticketing systems used for client support
Responsibilities
- Supporting business and consumer clients with the setup, onboarding, and ongoing use of digital banking and cash management services
- Acting as a primary point of contact for digital deposit services, including online banking, mobile banking, ACH, RDC, bill pay, positive pay, and related tools
- Partnering with Relationship Managers, Deposit Operations, and Digital Banking leadership to support commercial deposit relationships
- Helping clients understand, adopt, and effectively use digital deposit products aligned with their operational needs
- Processing, creating, and maintaining digital banking user profiles and access controls for new and existing accounts
- Troubleshooting digital banking issues and coordinating resolutions with internal teams and third‑party vendors (e.g., Q2, Ensenta, iPay)
- Supporting testing, rollout, and adoption of new digital features, enhancements, and releases
- Monitoring digital activity, enrollment, and usage metrics to help identify opportunities for improvement or increased adoption
- Ensuring documentation, procedures, and configurations meet operational, regulatory, and security requirements
- Own and manage client and internal digital banking requests through the Bank’s CRM and ticketing systems, providing clear communication and timely updates through issue resolution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
