Digital Automation Specialist- Peoria, IL
About The Position
Under occasional supervision, the Digital Automation Specialist supports the company’s Innovation Management Department’s efforts to effectively support process improvement across the organization. This role involves designing, implementing, and maintaining automated workflows, digitizing and enhancing customer-facing processes, developing custom databases and internal applications, and creating dashboards for key performance indicators. The specialist will also ensure automation systems are up-to-date and secure, act as a point of contact for digital solution inquiries, and support the documentation of processes and business cases. Collaboration with internal stakeholders across various departments is crucial for defining project scope, testing solutions, and driving process improvement initiatives.
Requirements
- Typically requires an associate’s degree in business administration or a related field
- 1+ years of related experience [OR] equivalent level of education and experience
- Strong analytical thinking and problem-solving skills.
- Proficiency in various digital tools including but not limited to, Microsoft specific tools such as Power Automate (Flow creation, conditional logic, connectors), Power BI (DAX, Power Query, data visualization), Microsoft Lists (custom views, integration with Teams and Power Automate), various other visual collaboration and process documentation tools, and EasySend (digital form/journey builders).
- Ability to implement alternative digital strategies in response to evolving opportunities.
Responsibilities
- Design, implement, and maintain automated workflows.
- Digitize and enhance customer-facing processes, focusing on data collection, e-forms, and digital journeys.
- Develop custom databases and internal applications for data tracking and collaboration.
- Develop dashboards to track key performance indicators (KPIs), workflow efficiency, user engagement and actionable insights.
- Ensure automation systems remain up to date, secure, and compliant with internal policies; troubleshoot as necessary.
- Act as the Process Improvement point of contact within Innovation Management for Digital Solution inquiries from internal stakeholders and support users in adopting workflows.
- Support the documentation of current-state processes and proposed improvements, including the development of business cases, cost-benefit analyses, return on investment and risk assessments.
- Collaborates with internal stakeholders across Underwriting, Risk Services, Operational Support and IT to define project scope, test and pilot digital solutions, identify process constraints, ensure best practices with respect to software development life cycle, and drive process improvement and automation initiatives.
- Proactively participate in broader Innovation Management & Policy Development departmental initiatives as needed.
Benefits
- Annual bonus plans
- Employee stock ownership plan (ESOP)
- 401(k) — automatic 3% company contribution
- Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
- Paid time off (PTO) and holidays
- Paid volunteer time off (VTO) to support our communities
- Parental and family care leave
- Flexible & hybrid work arrangements
- Fitness center discounts and free virtual fitness platform
- Employee assistance program
- Comprehensive medical, dental and vision benefits
- Flexible spending and health savings accounts
- 2x base salary for group life and AD&D insurance
- Voluntary life, critical illness, & accident insurance for purchase
- Short-term and long-term disability benefits
- Training & certification opportunities
- Tuition reimbursement
- Education bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
