Digital Auction & Inventory Coordinator Full Time

GOODWILL OF SILICON VALLEYSan Jose, CA
$20 - $20Onsite

About The Position

The Digital Auction & Inventory Coordinator will perform a wide variety of responsibilities that support both the front-end and back-end functions of our LiveStream operations. This role serves as the face of LiveStream across multiple platforms while also overseeing essential behind-the-scenes tasks such as inventory management, pricing strategy, order fulfillment, product listing, and customer service. The ideal candidate is energetic, detail-oriented, and comfortable hosting live auctions while ensuring smooth operational workflow from product sourcing through post-sale support.

Requirements

  • Strong communication and presentation skills; comfortable speaking live on camera for extended periods.
  • Ability to multitask in a fast-paced environment and manage time effectively.
  • Basic knowledge of inventory management and shipping processes.
  • Strong interpersonal skills and customer engagement abilities.

Nice To Haves

  • Previous experience in e-commerce, live selling, or customer service preferred.
  • Familiarity with WhatNot or other live selling platforms (TikTok Shop, Instagram Live, etc.). a plus
  • Outgoing personality with a passion for engaging audiences.
  • Attention to detail for accurate inventory and order management.
  • Tech-savvy with the ability to navigate live streaming tools and e-commerce platforms quickly.
  • Problem-solving mindset for handling customer inquiries and unexpected challenges during live streams.

Responsibilities

  • Source and curate high-quality products for live auctions based on market trends and customer demand.
  • Maintain accurate inventory records and prepare product lists for upcoming streams.
  • Upload inventory lists and product details into the WhatNot platform, ensuring accuracy and compliance with platform guidelines.
  • Host engaging 2-hour live auctions across multiple platforms (including, but not limited to, WhatNot) with enthusiasm and professionalism.
  • Represent the brand with authenticity and energy, creating a positive and interactive experience for viewers.
  • Utilize storytelling and strong product knowledge to maximize customer interest and bidding activity.
  • Respond promptly and professionally to customer questions during and after live streams.
  • Provide excellent customer service to build trust and loyalty within the online community.
  • Maintain a professional, respectful, and positive presence in all audience interactions.
  • Responsibilities may be added, deleted, or changed at any time at the discretion of executive leadership, formally or informally either orally or in writing.
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