Digital Assets Vendor and Fiduciary Oversight Director (AVP)

Morgan Stanley • Coppell, TX

1d

About The Position

The Director will lead the Digital Assets Vendor and Fiduciary Oversight team, overseeing daily operations, vendor coordination, and governance for digital asset workflows. This role ensures quality assurance over vendor service level agreements, independent reconciliations, and escalations while driving strategic initiatives, risk management, and talent development.

Requirements

• Minimum 4–6 years in governance, oversight or operations leadership within financial services.
• Proven ability to manage high-performing teams and complex operational environments.
• Strong communication and stakeholder management skills; ability to influence across internal and external partners.

Nice To Haves

• Experience with crypto or digital asset operations, reconciliations, and vendor management.
• Familiarity with case management and operational reporting tools.
• Background in WM Operations governance and risk frameworks.

Responsibilities

• Supervise a team of associates and supervisors; conduct 1:1s, performance reviews, and career development planning.
• Attract, retain, and develop talent aligned with WM Operations leadership principles.
• Direct daily digital assets oversight support activities, including lifecycle management, reconciliations, and exception resolution.
• Ensure client service escalations are resolved promptly and documented.
• Act as primary liaison with vendors and internal partners (Risk, Technology, Finance) for service level oversight, data integrity and issue resolution.
• Oversee governance and control frameworks, ensuring compliance with firm policies and regulatory standards.
• Implement robust oversight of operational controls and escalation protocols.
• Maintain readiness for BCP events and confirm operational continuity across regions.
• Drive process improvement, automation, and integration projects to enhance efficiency and scalability.
• Contribute to roadmap planning for Digital Asset operations and vendor enhancements.

Benefits

• Ample opportunity to move about the business for those who show passion and grit in their work.
• Attractive and comprehensive employee benefits and perks in the industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed