Digital Asset Specialist - Coty - L30

ICP•Atlanta, GA

About The Position

About the role The Content Steward is responsible for managing brand engagement, asset ingest, and quality assurance within the Orange Logic Digital Asset Management (DAM) platform. This role serves as a primary point of contact for Brand Leads and agency partners, ensuring assets are uploaded accurately, published on time, and aligned with established Ways of Working (WoW). The Content Steward plays a critical role in maintaining operational excellence, strengthening brand trust, and ensuring platform governance across assigned brands.

Requirements

Someone who exemplifies our ICP Values:
Curious – Always learning and eager to explore new possibilities.
Inclusive – Values diversity and believes every voice matters.
Focused – Maintains clear vision and delivers excellence with dedication.
Creative – Thinks boldly, innovates confidently, and challenges the status quo.
Trustworthy – Operates with honesty, respect, and integrity in every interaction.

Responsibilities

Own and lead the majority of brand engagement, acting as a trusted partner to Brand Leads and key stakeholders; escalate to the DAM Lead (Joi) when necessary.
Serve as the primary day-to-day point of contact for Brand Leads and their agency partners.
Manage and respond to brand and agency inquiries related to work submissions and throughout the QA process, ensuring timely resolution and clear communication.
Engage in discussions with Brand teams regarding WoW changes to ensure alignment and clarity when applicable.
Act as the first point of escalation for Brand Team queries, escalating as needed.
Set, manage, and reinforce brand expectations by balancing operational realities with a high standard of service excellence.
Stay current with asset upload rules, standards, and guidelines.
Own the end-to-end QA and asset ingest process for assigned brands.
Review Prestige inbox and work request submissions for assigned brands.
Create and manage work request cards in Monday.com.
Conduct comprehensive QA of assets within Orange Logic, validating:
File integrity
Metadata accuracy
Taxonomy alignment
Brand compliance
Apply thumbnails and supporting asset enhancements as needed to ensure optimal platform presentation and usability.
Generate share links and deliver finalized assets to Brand and Agency stakeholders.
Update Monday.com cards with relevant details and mark requests as complete.
Effectively manage workload to operate within an 8-hour workday.
Proactively escalate to the Manager when work consistently exceeds standard working hours or when workload becomes unsustainable.
Maintain up-to-date SharePoint pages for assigned brands, ensuring accuracy and relevance of information.
Participate in internal training sessions twice per year.
Support the implementation of solutions as needed.
Contribute to ad hoc initiatives that impact or improve overall Ways of Working.
Track time accurately using Rocket.
Provide reporting data as part of the QA process to support analysis.
Ensure accurate and timely updates in Monday.com to enable the DAM Lead to pull data for client reporting.