Digital Asset Specialist

ICP•Atlanta, GA

13h

About The Position

The Digital Asset Specialist plays a pivotal role in supporting the implementation of our client’s Digital Asset Management system (DAM) and delivering with excellence to our client’s content ecosystem, focusing on Marketing asset management, to support strategic goals. As a Specialist, this role will focus on Digital Asset Management services as an integral function in day-to-day asset management operations. You will manage, enrich and quality assure assets across brands/products, host user training sessions, and share industry best practices. You will also manage user queries and assist in creating reports. You are responsible for various content-related activities. This role supports a global company where attention to detail, customer service, governance, and support are crucial. The primary focus will be on ensuring seamless day-to-day delivery, executing against processes, and fostering collaboration. A proficient team player who strives to support a team driven toward achieving objectives. Works closely with other team members to support clear guidelines and goals aimed at achieving common objectives and ensuring global standardization. By infusing ICP core values of Curiosity, Inclusivity, Focus, Creativity and Trustworthiness into their leadership and management approach, they will not only achieve success in this role but also contribute to the positive culture and growth of the organization.

Requirements

Must have acute attention to detail when performing process-oriented tasks
Analytical skills
Effective communication skills, both verbal and written, with an influential communication style
Strong Microsoft Office skills, particularly with large data sets in Excel
Good understanding of media channels and file formats used by the client
The ability to multi-task with an interest in all aspects of the role
Able to work both independently and as a part of a world-class team
Media and technology agnostic, while displaying an affinity and passion for the industry
Ability to follow a structured process while being flexible when circumstances require change and adaptation
Able to work both independently and as a part of a world class team

Nice To Haves

1-2 years’ industry experience in media, digital asset management, librarian sciences or archives preferred but not required
1-2 years’ experience using a digital asset management system or other tech system such as a digital library, CMS, PIM, or CRM preferred but not required

Responsibilities

Deliver system and user training
Raise incident tickets to technical support
Promote best practices and the DAM platform across all user groups
Entry, tagging and quality assurance of incoming assets for global distribution platforms
Audit files and metadata entries for completion and proper organization
Follow operational procedures to complete tasks in a timely manner
Respond and investigates end user inquiries and requests
Support in providing reporting to stakeholders on platform usage metrics and KPIs
Input into reports to track agreed upon KPIs
Understand and work against SLAs
Execute day-to-day tasks, including training, shared inbox management, content ingestion, and documentation, to ensure smooth functioning
Ensure timely delivery of assets into the DAM platform
Participate in training to ensure alignment with organizational goals
Help create a productive and positive work environment
Provide exceptional customer service to the client and their vendors
Understand asset rights/usage/restrictions and compliance to ensure asset safety
Collaborate with global cross-functional teams to learn best practices.
Be a strong team player with your direct team and global partners
Build rapport and trust with others and all levels within ICP
Work with team members to generate new ideas and evolve and enhance existing programs
Work with team members to problem solve and consult with account leadership as required
Build a good understanding of clients’ business issues, industry, competitors, and brands
Where required, collaborate with brand team and agencies stakeholders to ensure content and campaigns are delivered on time and meet quality standards
Listen, learn, and adapt to changes in the business’ needs
Attend client meeting, as required to ensure knowledge to the business
Provide DAM training and support to client team members