Core Operations, Vice President

State Street•Quincy, MA

1d•Remote

About The Position

This role is central to building the future digital infrastructure of financial markets, ensuring that all capabilities are executed with operational excellence. The Digital Assets Operations team as a whole is responsible for assisting in the design and implementation of the operational model for digital assets capabilities within our Global Delivery teams as part of the delivering the enterprise strategy for State Street Digital. This is an exciting opportunity for an agile and dedicated manager looking to take on a leading role in building the future digital infrastructure of financial markets from the ground up. You will report directly into the Head of Digital Asset Operations and work closely with our dedicated Digital teams in Product Development, IT, Business, Governance & Controls, Risk and Compliance plus our State Street Global Delivery and Sales teams to effectively service our Institutional client base. In addition, you will be involved in engaging with State Street Digital’s external partners and vendors, from early in the product development cycle right through to testing, delivery, and operations of our new client services in approved jurisdictions. This unique role requires experience with client engagement, operations management, traditional investment services business operations – particularly in the areas of custody, payments, trading, securities servicing and process, compliance and process documentation - as well as a broad understanding of next generation technologies, including distributed ledger technologies (Blockchain), digital custody, cryptocurrencies, wallet technology and tokenization. This role also requires experience with business transformation and change management to help grow nascent businesses.

Requirements

Engage effectively with business partners to ensure risks and controls in new models are understood and appropriately managed, and to ensure that the business operates in compliance with jurisdictional regulatory requirements.
Constructively challenge the status quo; collaborate with State Street Digital product teams, Compliance and State Street Global Delivery SMEs as “one team” to help accelerate product development and delivery cycles
Partner closely with workstream leads to ensure readiness pre-launch
Effectively communicate complex operational processes and digital asset offerings to both prospective and current clients
Clearly communicate expectations and program needs to all stakeholders to ensure delivery
Ability to work online with globally distributed teams
Ability to escalate risks and decision points quickly to the appropriate stakeholders, whether that be functional leadership, digital leadership, and/or project leadership
Executing on a project as a critical stakeholder, including excellent time management and multi-tasking skills
Extensive experience (personal or professional) with digital assets
Significant experience in operations and client engagement for traditional and digital products for large institutions
Hands-on experience with digital assets and wallets / distributed ledger technology
Experience in change management in business transformation initiatives
Understanding of relevant enterprise financial technology solutions and related governance
Excellent presentation, communications, collaboration and influencing skills
Proven ability to build relationships with internal and external partners and stakeholders
Fluent in English – oral and written – is a must

Nice To Haves

Experience in driving innovative products in a start-up culture (preferably within large, complex organizations)
Advanced degree(s) in digital (business or technical)

Responsibilities

Build and own the day-to-day digital operations across all value streams to deliver digital capabilities to our clients
Oversee and ensure that the operations team is fully prepared for each new product or service launch
Engage with prospective and current clients to support understanding and alignment of service delivery
Manage risks, resources, and stakeholder communications across the program
Provide regular communication and reporting updates to ensure full transparency and clarity
Collaborate effectively with Product, technology and other operational leaders throughout the organization

Benefits

competitive and comprehensive benefits packages
generous medical care
insurance
savings plans
flexible Work Programs
wealth of development programs
educational support
paid volunteer days
matching gift programs
access to employee networks
retirement savings plan (401K) with company match
insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
paid-time off including vacation, sick leave, short term disability, and family care responsibilities
access to our Employee Assistance Program
incentive compensation including eligibility for annual performance-based awards
eligibility for certain tax advantaged savings plans