Lead Digital and Technology Product Manager (Hybrid)

American Family Insurance•Boston, MA

7d•$128,000 - $218,000•Hybrid

About The Position

You will truly straddle the strategy and execution of the customer-facing digital/technology product. You will conduct analyses of market trends, customer empathy, and internal and external data to define a differentiated product vision that delivers unique value. As a leader in the discipline, you will influence others on product design, best practices, and principles. You will drive strategy and innovation as it relates to future technology products. This role is accountable for achieving more significant/broad business outcomes and metrics in alignment with area/enterprise goals. You will report to a senior manager, digital and technology product.

Requirements

Demonstrated experience providing customer-driven solutions, support or service.
Specialized depth and/or breadth of expertise in digital/technology product offerings.
Extensive knowledge and understanding of software development processes with an appreciation for maintaining a high-quality bar with low operational overhead.
Demonstrated experience in data-driven products, data science facilitation, and iterative development lifecycles to solve business problems.
Demonstrated ability to gather information and data in build, buy and partner options for solving customer problems.
Demonstrated experience deriving key insights and patterns from customer interviews and using that input to clarify problem statements.

Responsibilities

Lead the digital/technology product vision, strategy, and operational planning— as well as successfully executes against a variety of product initiatives across all stages of a product's lifecycle, including early product planning, customer research and validation, roadmap planning, product development sprints, piloting, gaining early adopters, product launch, metrics analysis, and post-launch iteration.
Define product strategy and vision and then develop a creative, high-quality, and clear product roadmap.
Integrate usability studies, research and market analyses into product requirements to enhance user satisfaction.
Identify objectives and key results and analyzes customer feedback and usage metrics to recognize key pain points and opportunities to address.
Gather information and data to guide build-buy-partner options to solve customer problems.
Serve as the “translator” for both the customer and market, as well as internal stakeholders, including but not limited to business lines and cross-functional teams.
Understand how and when to leverage design thinking, UX, and other frameworks into the process for a flexible hybrid methodology that fits the team, product, and customer.
Prioritize initiatives and get commitments from internal stakeholders using excellent communication and negotiation skills.
Mentor and assist in the development of members of the team.