Digital Analyst

American Airlines • Fort Worth, TX

1d • Onsite

About The Position

The Analyst, Digital Analytics position is responsible for building and maintaining dashboards, recurring reports, scorecards, alerts, and ad hoc analyses supporting Customer Experience Analytics. The role partners with business and technology stakeholders to measure performance, monitor digital products, track KPIs and OKRs, identify opportunities to improve customer experience, analyze customer behavior, and deliver actionable insights. The position utilizes tools such as Adobe Analytics, Quantum Metric, Azure, ADX, Databricks, SQL, Power BI, and related analytics platforms to support data-driven decision making across the organization.

Requirements

• SQL
• PowerBI/Tableau
• Digital Analytics (Adobe Analytics/Google Analytics) skills
• 4+ years of experience
• Driven and self-motivated
• Does not shy away from hard problems
• Passionate about data
• Good communicator at all levels

Nice To Haves

• Adobe Analytics
• Quantum Metric
• Azure
• ADX
• Databricks

Responsibilities

• Building and maintaining dashboards, recurring reports, scorecards, alerts, and ad hoc analyses supporting Customer Experience Analytics.
• Partnering with business and technology stakeholders to measure performance, monitor digital products, track KPIs and OKRs, identify opportunities to improve customer experience, analyze customer behavior, and deliver actionable insights.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed