Digital & AI Intern for Service Solutions

International Motors, LLC•Lisle, IL

About The Position

The Service Solutions Digital & AI Intern gains hands-on experience in workflow improvement, analytics, automation, digital products, and responsible AI in a commercial vehicle business environment. This 12-week, full-time summer internship places the intern in one of eight Service Solutions business areas—Digital, Finance, DCS, Service, Contracts, Warranty, Supply Chain, or Parts—based on the intern’s skills and selected business use cases. The intern works with a business manager, Digital & AI mentors, and fellow interns to improve a real workflow and deliver a tested, documented solution that the business can own after the program. Depending on eligibility, performance, and available roles, interns may be considered for a return internship or full-time opportunity. Assignments may involve understanding and documenting workflows, analyzing business and operational data, identifying process improvement opportunities, and collaborating with business and technical partners to develop practical digital solutions. Interns test solutions and validate analytical or AI-assisted outputs, incorporate user feedback, document quality checks and human-review steps, and follow approved-tool, security, and data-handling guidance. They also support adoption and handoff through documentation, training materials, and next steps, and share their progress and work in regular check-ins and a final showcase.

Requirements

Pursuing a Bachelor’s or Master’s degree; for legal jobs, pursuing a Juris Doctor degree or Doctor of Law degree (J.D.).
Legally authorized on an unrestricted basis to work in the United States as a U.S. citizen, legal permanent resident, refugee, or asylee; the company does not anticipate providing employment-related work sponsorship for this position.

Nice To Haves

Pursuing a degree in business analytics, data science, computer science, information systems, engineering, industrial engineering, supply chain, finance, economics, design, or a related field.
At least sophomore standing for undergraduate students at the time of application.
Able to work 12 weeks, full-time over the summer.
Coursework, project, internship, or practical experience in analytics, process improvement, design, software development, automation, or related areas.
Ability to map a process, work with data, test results, document work, and learn new tools or business domains quickly.
Self-starter with an entrepreneurial mindset and the ability to work through ambiguity.
Critical thinking and structured problem-solving abilities.
Strong communication skills and ability to work collaboratively in a team environment.
Familiarity with tools such as Microsoft Office, Excel, Power BI, SQL, Python, workflow automation, UI/UX tools, or AI-assisted technologies.
Sound judgment when working with data, analytical results, and AI-assisted outputs.

Responsibilities

Meet with stakeholders to understand workflows, document current processes, identify users and pain points, and translate business needs into clear requirements and measures.
Explore business and operational data, evaluate processes, and identify opportunities to reduce delay, rework, manual effort, or inconsistent decisions through analytics, automation, digital tools, or AI-assisted approaches.
Collaborate with business and technical partners to develop a practical prototype, form, workflow, application enhancement, analysis, knowledge solution, or other digital improvement.
Test digital solutions and validate analytical or AI-assisted outputs, identify issues, incorporate user feedback, and document quality checks and human-review steps while following approved-tool, security, and data-handling guidance.
Support implementation and ongoing improvement by creating documentation, a runbook or standard operating procedure, training materials, a backlog, and clear next steps.
Share progress through regular check-ins, participate in onboarding, digital and AI learning, peer sessions, and business exposure activities, and present work at a final showcase.