Digital & AI Experience Intern, Customer Success

NetApp, Inc.•Durham, NC

1d•Onsite

About The Position

The Digital & AI Experience Intern will play a key role in advancing the Customer Success organization’s transformation toward AI‑scaled operations and digitally driven value delivery. This role is designed for a curious, analytical intern interested in how AI and cloud technologies reshape the customer lifecycle at scale. In this role, you will contribute to initiatives that explore hybrid AI and hybrid cloud use cases across the end‑to‑end customer journey, develop frameworks to quantify customer value and outcomes, and support programs that move the organization from reactive support to proactive, insight‑led value creation. You’ll collaborate closely with cross‑functional teams across Customer Success, Technology, and Strategy, gaining hands‑on exposure to enterprise AI strategy within a $2.6B post‑sales organization. This internship offers a unique opportunity to combine strategy, analytics, and emerging technology while making a tangible impact on how customers experience value through digital and AI innovation.

Requirements

Curious and analytical – enjoys turning fuzzy problems into structured insights and recommendations
Comfortable learning fast, asking great questions, and navigating ambiguity while still driving toward outcomes
Strong collaborator and communicator who can partner across teams to move work forward
Must be local to our SJC, CA office
Must be enrolled in an educational or professional program through summer 2026 or later

Responsibilities

Contribute to initiatives that explore hybrid AI and hybrid cloud use cases across the end‑to‑end customer journey
Develop frameworks to quantify customer value and outcomes
Support programs that move the organization from reactive support to proactive, insight‑led value creation
Collaborate closely with cross‑functional teams across Customer Success, Technology, and Strategy