Digital Adoption Manager – Practice Solutions Team

Simpson Thacher & Bartlett LLP•Washington, DC

49d•$160,000 - $190,000•Hybrid

About The Position

The Digital Adoption Content Manager supports the firm’s digital adoption initiatives by implementing scalable digital learning strategies and creating engaging training content. This role focuses on enabling lawyers and business professionals to confidently use the firm’s technology platforms through innovative, user-centric communication, training solutions and materials, adoption tools, and intranet-based enablement.

Requirements

Bachelor’s degree in Instructional Design, Communications, Marketing or related field.
5+ years of experience in technology adoption or enablement, change management, or digital learning.
Experience with digital adoption tools (e.g., Pendo, WalkMe, Whatfix) and analytics dashboards.
Strong skills in content creation tools (e.g., Articulate, Camtasia, Adobe Creative Suite).
Excellent communication and presentation skills.

Nice To Haves

Familiarity with change management principles is a plus.

Responsibilities

Develop strategic communication campaigns that build awareness, foster engagement, and reinforce the value of digital tools.
Develop and maintain communication plans to keep stakeholders informed of adoption progress, challenges and success stories.
Design and develop digital training materials, including e-learning modules, quick reference guides, videos, and interactive tutorials.
Support effective user onboarding: Develop pathways to help individuals and teams quickly begin using new technologies and experience immediate value.
Support the implementation of scalable training programs for new technology rollouts and platform enhancements.
Create localized and role-based learning paths to improve digital fluency across practice groups and regions.
Partner with Practice Solutions Managers and Product Managers to develop a feedback loop with users and monitor performance data to continuously improve training effectiveness.
Provide hands-on support during technology launches, including virtual and in-person sessions.
Maintain a library of up-to-date training resources for firm-wide technology platforms.
Leverage digital adoption platforms (e.g., Pendo, WalkMe, Whatfix) to deliver in-app guidance, track engagement, and optimize user experience.
Develop channel strategy around the firm’s intranet as a central hub for training resources, self-service learning, and digital adoption campaigns.
Collaborate with the Intranet Strategy Lead to design intranet pages that promote training content and engagement.
Other duties as assigned by the Practice Solutions Director.