VP, Digital Adoption, PB Commerical Office

UOB • Phoenix, AZ

7h

About The Position

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Requirements

• Goal oriented, resourceful self-starter with strong interpersonal and networking skills.
• Thrive in a fast-paced environment, work independently, prioritise deliverables to meet timelines efficiently and able to adapt to changes quickly.
• Strategic thinker and pragmatic executor with the ability to conceptualise, develop, and deliver strategic initiatives
• Strong track record delivering business or digital change initiatives with multiple stakeholder groups.
• Skilled in impact assessment, communications, stakeholder engagement, training, and readiness management
• Degree in banking, business management or any business-adjacent fields.
• At least 10 years banking experience with 5 years of experience in change management role.
• Excellent presentation and written communication skills with strong interpersonal skills.

Responsibilities

• Lead the rollout of new strategic digital initiatives and capabilities, features and channels across the Private Bank.
• Develop and implement adoption strategies to accelerate frontline and customer uptake.
• Conduct impact assessments and evaluate organisational, operational, and stakeholder readiness for upcoming changes.
• Create enablement materials, including training materials, user guides, FAQs and standard operating procedures.
• Design and execute targeted communications and engagement plans for frontline and support teams to ensure smooth change adoption.
• Partner with PB Academy to deliver structured, relevant and timely training programs.
• Oversee go‑live readiness, including cutover planning, deployment coordination, and issue management.
• Monitor adoption performance, user feedback and behavioural metrics to proactively identify gaps and necessary interventions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level