Director, Digital Solutions

Gilead Sciences • Foster City, CA

5d

About The Position

Shape the Future of Digital Health at Gilead. Join us in building a new strategic pillar—CX, Digital Health & AI Solutions—that will redefine patient and customer experiences across the healthcare ecosystem. This initiative strengthens our capabilities in Customer Experience, Telehealth, Digital Solutions, and AI Strategy. The team will proactively address industry dynamics, access challenges, and friction points—ensuring customers, patients, and internal teams (e.g. Brand & Access) receive seamless support while driving measurable business value. Shape the Future of Digital Health at Gilead Join us in building a new strategic pillar—Digital Health & AI Strategy—that will redefine patient and customer experiences across the healthcare ecosystem. This initiative strengthens our capabilities in Customer Experience, Telehealth, Digital Health, and AI Strategy. The team will proactively address industry dynamics, access challenges, and friction points—ensuring customers, patients, and internal teams (e.g. Brand & Market Access) receive seamless support while driving measurable business value. About the Role We are seeking a Director, Digital Solutions to design and execute a strategy that transforms patient awareness, access, and adherence through frictionless digital experiences. This is a high-impact, enterprise-wide role requiring strategic leadership, cross-functional collaboration, and the ability to influence at all levels

Requirements

• High School Degree and Sixteen Years' Experience OR Associate's degree and Fourteen Years Experience OR Bachelor's Degree and Twelve Years’ Experience OR Masters' Degree and Ten Years’ Experience OR PhD and Eight Years’ Experience

Nice To Haves

• Experience: 8–10 years in pharma/biotech/life sciences
• Market Access Expertise: Deep knowledge of coverage, reimbursement, trade operations, pricing, and drug distribution pathways.
• Customer Experience Acumen: Familiarity with CX metrics (CES, CSAT, NPS) and processes (journey mapping, VoC programs).
• Digital & Health Tech Background: Proven experience in health tech, digital solutions, and mobile experiences; ability to write clear business requirements.
• AI Strategy Expertise: Demonstrated ability to define and execute AI strategies - including GEO, market content automation, and market research - while continuously assessing how emerging AI capabilities are transforming healthcare and shaping digital innovation.
• Leadership Skills: Executive presence with strong influencing, communication, and negotiation skills.
• Strategic & Analytical Thinking: Ability to synthesize data and make actionable recommendations.
• Regulatory Knowledge: Deep understanding of FDA regulations and US pharma marketing compliance.

Responsibilities

• Strategy & Vision Define and own a digital health roadmap targeting friction points across the patient journey—from awareness and diagnosis to treatment and adherence.
• Align solutions with brand imperatives to drive market growth, awareness, and adherence.
• Shape and communicate how the organization embeds AI across our digital ecosystem to deliver actionable insights and personalized customer experiences
• Innovation & Implementation Lead breakthrough digital health initiatives that improve outcomes and experiences while ensuring compliance with regulatory and data integrity standards.
• Scope and prioritize use cases for coverage, reimbursement, and digital access for HCPs and patients.
• Translate business needs into clear requirements and partner with internal teams and external vendors for execution.
• Enterprise CX Leadership Champion enterprise-wide CX transformation, including Voice of Customer (VoC) programs, journey mapping, and CX measurement frameworks.
• Collaborate with Brand, Digital Strategists, Market Access, Digital Ops, IT, Legal, Compliance, and third-party partners to develop SOPs, rollout strategies, and technical roadmaps.
• HealthTech Leadership Drive adoption of emerging health technologies and AI-powered platforms that enhance patient engagement, telehealth capabilities, and personalized care.
• Evaluate and integrate innovative tools (e.g., remote monitoring, AI-driven decision support) to improve outcomes and streamline access.
• Influence & Governance Secure leadership buy-in for innovative, “first-of-its-kind” digital initiatives.
• Lead without direct authority across Commercial, Medical, Market Access, IT, Legal, and Regulatory teams to ensure alignment and delivery.
• Advocate for the customer and patient, helping business partners understand user problems, needs, and opportunities for new digital solutions and AI-driven interactions

Benefits

• This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package.
• Benefits include company-sponsored medical, dental, vision, and life insurance plans.
• For additional benefits information, visit: https://www.gilead.com/careers/compensation-benefits-and-wellbeing
• Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Director