Digital Accessibility Trainer / Instructor

Promet Source•Chicago, IL

3d•Remote

About The Position

Promet Source is seeking a contract Digital Accessibility Trainer to deliver instructor-led and self-paced training programs that prepare client staff to create, publish, and maintain accessible digital content in compliance with ADA Title II and WCAG 2.1 Level AA. This is a multi-client, ongoing contract—not a single engagement. The trainer will be assigned to successive and, at times, concurrent client projects as Promet’s accessibility training practice grows. The trainer will deliver a comprehensive curriculum spanning accessible Word documents, PDF forms and documents, HTML web content, social media, multimedia and captioning, accessibility testing, vendor procurement, and governance. Training audiences will include content editors, web developers, communications staff, administrative personnel, department managers, and executive leadership across diverse public-sector organizations. Each engagement will be scoped and customized by Promet’s accessibility and account management team in collaboration with the trainer. The trainer is expected to adapt Promet’s base curriculum to each client’s CMS platform, document workflows, organizational structure, and regulatory timeline while maintaining consistent quality and brand standards.

Requirements

Minimum 3 years of direct experience delivering digital accessibility training to adult learners in professional, government, or higher-education settings
Minimum 3 years of hands-on experience conducting WCAG-based accessibility audits, including both automated and manual testing with assistive technology
Demonstrated working knowledge of WCAG 2.1 Level AA success criteria, sufficient techniques, and common failures, with the ability to explain each in plain language to non-technical audiences
Practical experience creating and remediating accessible content in Microsoft Word, Adobe Acrobat Pro (PDF forms and documents), and HTML/CSS/ARIA
Experience with at least two screen readers (e.g., NVDA, JAWS, VoiceOver, TalkBack) and the ability to demonstrate them live in a training setting
Thorough understanding of WCAG 2.1 and familiarity with WCAG 2.2, including the four POUR principles, conformance levels, and the conformance model
Working knowledge of HTML5 semantic elements, ARIA roles/states/properties, CSS layout, and how these interact with assistive technology
Proficiency with accessibility testing tools: axe DevTools, WAVE, Lighthouse, Colour Contrast Analyser, and Adobe Acrobat’s Accessibility Checker
Ability to evaluate PDF tag structure, reading order, form field associations, and document properties in Acrobat Pro
Understanding of social media platform accessibility features across major platforms (Facebook, Instagram, X/Twitter, YouTube, LinkedIn)
Familiarity with captioning workflows, SRT/VTT file formats, and live captioning in Zoom and Microsoft Teams
Understanding of ADA Title II as it applies to state and local government digital content, including the 2024 DOJ final rule, the Small Entity Compliance Guide, and DOJ’s First Steps resource
Understanding of ADA Title III and Section 508 requirements as they apply to Promet’s private-sector and federal clients
Ability to accurately distinguish between legal requirements (WCAG 2.1 AA under DOJ rule), recommended best practices (WCAG 2.2), and general ADA obligations (effective communication, equal access) — and to explain those distinctions clearly to clients without overclaiming or underrepresenting risk
Awareness of ongoing regulatory developments, including the DOJ Interim Final Rule under OIRA review and state-level accessibility laws (California Unruh Act, Colorado HB 21-1110, etc.)
Demonstrated ability to teach complex technical material to non-technical audiences using plain language, practical examples, and hands-on exercises
Experience designing and delivering training in multiple formats: in-person workshops, live virtual sessions, recorded video tutorials, and written job aids
Strong facilitation skills with the ability to manage diverse classroom dynamics across varying technical backgrounds and comfort levels
Professional client-facing demeanor with the ability to represent Promet Source as a trusted advisor; comfortable interacting with elected officials, city managers, IT directors, and frontline staff
Excellent written communication skills for developing training materials, quick-reference guides, client reports, and assessment instruments
Cultural competence and sensitivity when discussing disability, assistive technology, and the experiences of people with disabilities
Self-directed work style: able to manage a personal schedule across multiple concurrent client engagements, meet deadlines, and communicate proactively with Promet’s project management team

Nice To Haves

Current IAAP certification: Certified Professional in Accessibility Core Competencies (CPAC), Certified Professional in Web Accessibility (CPWA), or Web Accessibility Specialist (WAS)
DHS Trusted Tester certification or equivalent Section 508 testing credential
Prior experience training state or local government staff (cities, counties, special districts, public universities)
Experience with Drupal, WordPress, or other CMS platforms commonly used in government and higher education
Experience developing or contributing to organizational accessibility policies and governance frameworks
Experience with large-scale PDF remediation projects and document management system accessibility
Familiarity with Promet Source’s service offerings, including Provus® products, accessibility audit methodology, and ADA consulting practice
Lived experience with disability or direct professional collaboration with people who use assistive technology daily
Bilingual communication skills (especially English/Spanish) are a plus

Responsibilities

Deliver Promet’s Digital Accessibility Training Curriculum to client staff through instructor-led sessions (in-person at client facilities and/or live virtual), covering modules on foundations, Word, PDF, HTML, social media, multimedia, testing, procurement, and governance
Adapt delivery to each client’s audience: hands-on workshops for content editors and developers, executive briefings for leadership, and role-specific deep dives for specialized staff
Customize training examples using each client’s actual web pages, documents, forms, CMS, and social media accounts rather than relying solely on generic samples
Conduct live demonstrations of assistive technology (screen readers, keyboard navigation, magnification) to show participants how people with disabilities experience their content
Administer module-level knowledge checks and practical assessments to verify applied competency
Manage training logistics in coordination with Promet’s account management team, including scheduling across client departments, room/platform setup, and materials distribution
Contribute to the ongoing development and refinement of Promet’s reusable training curriculum based on field experience, participant feedback, and evolving standards and regulations
Develop and maintain supplemental materials: recorded video walkthroughs, step-by-step job aids, quick-reference cards, and practice exercises for self-paced learning
Create client-specific customizations (branded slide decks, exercises using client content, CMS-specific instructions) that can be templated for efficiency across similar engagements
Document lessons learned and reusable patterns from each engagement to improve delivery quality for future clients
Stay current with WCAG updates, DOJ guidance, assistive technology releases, and platform accessibility feature changes, and incorporate updates into curriculum materials
Advise client teams on establishing digital accessibility policies, content publishing standards, and pre-publish checklists aligned with WCAG 2.1 AA and DOJ guidance
Guide client staff through legacy document triage (archive, remediate, replace with HTML, rebuild) using the DOJ’s exception criteria
Review vendor VPATs/ACRs and advise procurement staff on contract language for accessibility requirements
Escalate complex technical or legal questions to Promet’s senior accessibility consultants when issues exceed the training scope
Track training completion by department, role, and module for each client engagement, and deliver progress reports on Promet’s agreed cadence
Provide post-engagement summaries documenting training delivered, competency levels observed, remaining gaps, and recommendations for follow-on services
Support Promet’s business development by participating in pre-sales calls, scope definition, and proposal development when training expertise is needed to close an engagement
Represent Promet Source professionally in all client interactions, maintaining brand standards and client relationship quality