Digestive Health Manager

Sutter Health•San Francisco, CA

2d•$143,478 - $215,218•Onsite

About The Position

Responsible for the operations of the Digestive Health department, including oversight of the administrative and professional staff. Collaborates with the management team on process improvement efforts to align operations with departmental goals of improved quality and increased efficiency. Establishes protocols and practices, ensuring compliance with department, affiliate, operating unit, and/or system standards, policies and procedures, and applicable laws and regulations. Provides guidance and/or direct intervention in resolving challenging or complex situations.

Requirements

Bachelor's in business administration, Healthcare, or related field OR Other: Graduate of an accredited school of nursing.
5 years of recent relevant experience.
Ability to organize the dynamic needs of a diverse department and develop and maintain relationships with both staff and physicians.
Demonstrated understanding of healthcare systems and the delivery of care.
Verbal and written communication, and interpersonal skills.
Demonstrated leadership skills, including team building, coaching/mentoring, with the ability to motivate and engage others.
Ability to handle difficult circumstances and make sound business decisions with little direction.
Organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service and achieving business results.
Demonstrates ability to handle confidential and sensitive issues.

Responsibilities

Manages the activities of direct reports.
Serves as the primary contact to ensure that the department has properly trained staff in sufficient numbers to provide effective and efficient staff coverage at all times.
Serves as a role model and provides consultation and/or guidance as needed to staff to facilitate the provision of appropriate care.
Establishes and implements policies and procedures that address daily operations of the relevant service lines.
Plans and evaluates staffing and patient care assignments based on patient care needs.
Promotes an atmosphere of open communication that facilitates staff input into decision-making, resolution of conflict, and collegiality among all team members.
Maintains open lines of communication and cooperative relationships with physicians, staff, hospital colleagues, patients and their families.
Responsible for operations and outcomes of the service line; works in conjunction with other members of the management team to achieve this goal.
Assists in ensuring that operations are in compliance with applicable legal and regulatory requirements and professional standards.
Participates in the development, review and revision of department specific procedures, protocols and standards, taking the lead as appropriate for areas of oversight.
Incorporates current research findings, new interventions, and technological advances into practice.
Participates in departmental and interdepartmental problem-solving and in committees and task forces by appointment and professional interest.
Develops metrics and methods for measuring outcomes against relevant internal and external benchmarks; assists in the identification of criteria and effective qualitative/quantitative measurement tools.
Prepares reports and/or analyses, identifying operational trends and recurrent issues, and recommends and implements course of action.
Establishes and manages capital and operational budgets to achieve financial targets via effective utilization of personnel, resources and supplies.
Monitors department productivity, ensuring operational challenges are addressed timely.
Reviews financial reports and develops and implements corrective action plans to address unfavorable variances.
Reviews and approves employee expense reimbursements, and billing statements from vendors according to established protocol.
Provides and fosters an inclusive work environment that encourages staff engagement and collaboration, establishing a culture of teamwork.
Supervises assigned staff, makes hiring and termination decisions, and reviews and approves timekeeping records.
Establishes expectations with all direct reports, holds individuals and work teams accountable, and ensures job descriptions accurately reflect job responsibilities and expectations.
Evaluates staff performance and provides constructive feedback, coaching and counseling.
Implements disciplinary actions and/or performance improvement plans to achieve desired performance. May work with leadership when major disciplinary action is necessary or in consultation with Human Resources.
Provides opportunities for career development, role expansion, and cross-training.
Monitors department training and orientation plans, ensuring staff meets competency requirements and participates in appropriate education and training programs.
Responds timely to alleged violations of policies, procedures, regulations and standards of conduct by evaluating or initiating investigative procedures. May consult with Human Resources or Compliance to determine appropriate course of action.
Ensures staff maintains current and appropriate professional credentials.