Diesel Technician

Wagner Equipment • Grand Junction, CO

7d

About The Position

The Diesel Technician works with some direct supervision to diagnose, troubleshoot, and repair heavy equipment at customer sites or in the shop. The role supports Wagner Equipment Co.’s commitment to working as “One Professional Team,” meeting customer needs, and promoting the company to customers. Technician skill levels may vary, with the position requiring at least three years of experience servicing heavy equipment.

The role involves CAT equipment service documentation, customer communication, equipment troubleshooting and repair, interpreting electrical and hydraulic schematics, handling and installing major components, and maintaining tools and a service vehicle. The technician may also teach and coach other technicians in the field. The position requires extensive travel and work in loud indoor and outdoor environments.

Requirements

• High school diploma or GED.
• Relevant CAT-related courses.
• At least 3 years of experience servicing heavy equipment.
• At least 1 year of administrative or clerical experience.
• At least 3 years of customer service experience.
• At least 3 years of sales experience.
• DOT Health Card.
• Class D Driver’s License.
• MSHA License.
• Ability to work independently with little or no direction.
• Well-rounded knowledge of CAT equipment.
• Basic knowledge of Microsoft Word and Outlook.
• Intermediate knowledge of DBS.
• Intermediate knowledge of ET/SIS/SIS Web/STW.
• Data entry, telephone, reading and writing, reasoning, organizational, communication, and math skills.
• Safety and product knowledge.
• Ability to perform the physical demands of the position, including lifting or moving objects weighing up to 100 pounds or more.

Responsibilities

• Complete CAT service reports daily, ensuring they are legible and use proper grammar, sentence structure, and appropriate SIMS codes.
• Transmit photos, timecards, service reports, and other information through email.
• Maintain good customer records for assigned jobs.
• Maintain credit card receipts for accounting purposes.
• Work with the Service Department, Product Support Representatives, and Sales Department to meet customer needs.
• Communicate with customers about diagnoses, repair status, parts, and other concerns.
• Teach and coach other technicians in the field.
• Promote Wagner Equipment Co. to customers.
• Troubleshoot and repair CAT equipment accurately the first time.
• Read, understand, and apply electrical and hydraulic schematics to repair work.
• Safely rig or hook components for lifting.
• Remove, repair, and install major components in varying equipment configurations.
• Maintain tooling in good working order in accordance with MSHA and OSHA regulations.
• Make field determinations on warranty repairs and guidelines, and communicate decisions to customers and the dispatcher.
• Maintain the service vehicle in safe, good repair.
• Perform other duties as assigned by the manager.

Benefits

• Paid Time Off plan: up to 96 hours in the first year.
• Eight company-paid holidays.
• Medical, dental, and vision insurance.
• Life and AD&D insurance.
• 401(k) retirement plan with eligible employees able to receive a company contribution of up to 7%.
• Tuition reimbursement.
• Employee Assistance Program (EAP).
• Access to CEFCU services, including payroll deductions, savings accounts, loans, and a VISA card.
• Supplemental life insurance.
• Critical illness and accident insurance.
• ID WatchDog.
• Discounted employee phone plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED