Diesel Technician

Ward Trucks•Mobile, AL

20d

About The Position

The Diesel Technician performs high-quality maintenance and repairs on International Motors and IC Bus vehicles. The role supports safety, customer satisfaction, and efficient operations by following established repair procedures and maintaining a clean, organized workspace. The technician prepares for service work, performs inspections and repairs, documents completed work, and coordinates with coworkers to keep jobs moving. The position also calls for technical expertise with vehicle systems and tools, current product knowledge, safe work practices, effective communication, customer service, and support for coworkers and apprentices.

Requirements

Medium- or heavy-duty technician experience, or equivalent experience or qualification.
Applicable industry, product, and/or safety certifications.
Currently maintain or be able to obtain a Commercial Driver’s License (CDL).

Nice To Haves

International Master Certified.

Responsibilities

Prepare for service events by reviewing repair orders, gathering information, securing tools, and ensuring timely access to required parts.
Perform maintenance and repairs accurately and safely according to established standards, including inspections, obtaining additional information or parts, managing deviations, and returning unused or core parts.
Document completed work in repair orders, clock off appropriately, complete handovers when needed, and coordinate the next job to maintain workflow.
Apply technical expertise in troubleshooting, repair methods, vehicle systems, and tool usage to service International Truck and IC Bus products.
Maintain current knowledge of International and IC Bus offerings and use it to align customer solutions with the company’s value proposition.
Promote safety and compliance by coaching on best practices, maintaining equipment, and following health and safety policies and regulations.
Mentor coworkers and apprentices through hands-on coaching, knowledge sharing, and guidance.
Communicate effectively with team members, leadership, and customers to build understanding, trust, and collaboration.
Provide professional, timely customer support and maintain strong customer relationships.
Address challenges promptly, find practical solutions, and seek process improvements.