Diesel Technician

Ward Trucks•Mobile, AL

20d

About The Position

The Diesel Technician performs high-quality maintenance and repairs on International Motors and IC Bus vehicles. The role supports safety, customer satisfaction, and efficient service operations by following established repair procedures and maintaining a clean, organized workspace. The technician works with service team members, leadership, and customers; documents repair work; and contributes to coworkers’ and apprentices’ development. The dealership may revise the role’s functions and duties as circumstances dictate.

Requirements

Medium- or heavy-duty technician experience, or equivalent experience or qualification.
Applicable certifications related to the industry, products, and/or safety.
Currently maintains or can obtain a Commercial Driver’s License (CDL).
Knowledge of International repair and maintenance procedures, troubleshooting techniques, vehicle systems, tools, and documentation.
Ability to communicate clearly and respectfully with team members, leadership, and customers.
Ability to identify and solve routine issues with practical, cost-effective, customer-friendly solutions.
Ability to follow and reinforce safety policies, procedures, and regulations.
Ability to use software systems and digital tools for job-related tasks.

Nice To Haves

International Master Certified.

Responsibilities

Prepare for service events by reviewing repair orders, gathering information, securing tools, and ensuring timely access to required parts.
Perform maintenance and repairs safely and accurately according to established standards, including inspections, obtaining additional information or parts, managing deviations, and returning unused or core parts.
Document completed work in repair orders, clock off appropriately, complete handovers when needed, and coordinate the next job to maintain workflow.
Troubleshoot and repair International Truck and IC Bus products using appropriate repair methods, vehicle-system knowledge, and tools.
Maintain current knowledge of International and IC Bus products and apply it to customer solutions.
Promote safety and compliance by coaching on best practices, maintaining equipment, and following health and safety policies and regulations.
Mentor coworkers and apprentices through hands-on coaching, knowledge sharing, and guidance.
Communicate with team members, leadership, and customers to support understanding, trust, and collaboration.
Provide professional, timely customer service and maintain strong customer relationships.
Address challenges promptly, develop practical solutions, and seek process improvements.
Plan and organize daily tasks, set priorities, and use available resources to meet team and organizational goals.
Use software systems and digital tools to support accurate, efficient service delivery.