Diesel Service Writer

Savannah Logistics Group•Garden City, GA

3d•$22 - $24•Onsite

About The Position

Savannah Logistics Group has an immediate need for a Data Entry & Service Writer. This position plays a critical role in keeping the diesel shop running smoothly by accurately documenting repair information, supporting technicians, and ensuring customers receive clear, timely communication. This position blends administrative precision with frontline service writing, making it ideal for someone who thrives in a fast-paced, detail-driven environment. This is not just a job, it's a career with a growing family, faith-based owned and operated business. Come join our family! Our environment is team-oriented, fast-paced, and safety-focused.

Requirements

Familiarity with diesel engines, repair terminology, and shop workflow.
Strong data entry skills with attention to detail.
Experience with shop management systems, Fullbay preferred.
Ability to clearly explain repair needs and timelines to customers.
Capable of managing multiple repair orders and tasks simultaneously.
Able to troubleshoot missing information, clarify technician notes, and keep workflow moving.
Excellent written and verbal communication skills.
Excellent organizational and time management skills.
Proficient in Microsoft Office Suite or similar software.
Problem solving
Quality focus
Productivity
Estimating
Product knowledge
Customer service
A high school diploma or equivalent is required.
Minimum 2-5 years parts, with truck shop, data entry experience a plus.
Computer and point-of-sale proficiency
Previous customer service experience
Valid driver's license with an acceptable driving record

Nice To Haves

Fullbay experience
Diesel Shop Experience or heavy-duty repair environment
Service Writing Background
Customer Service Roles
Parts Knowledge

Responsibilities

Create, update, and maintain repair orders, work orders, and service tickets with accurate customer and vehicle information.
Input labor times, parts used, diagnostic notes, and technician comments into the shop management system with high accuracy.
Greet customers, gather vehicle concerns, explain recommended services, and provide status updates throughout the repair process.
Work closely with diesel technicians to clarify repair needs.
Review completed work orders for accuracy before closing and billing.
Provide a professional, friendly experience for every customer, ensuring clarity and trust in the repair process.