Diesel Service Technician - Central Ave.

RWC Group•Phoenix, AZ

97d•Onsite

About The Position

RWC Group is a commercial truck and bus dealership group with 14 locations across AZ, CA, WA, and AK, employing 700 people. They sell and lease various trucks and buses, featuring OEMs like International, Isuzu, Hino, Cummins, and Allison. RWC Group offers a comprehensive range of services including repair, maintenance, alignment, DPF cleaning, body shop, and mobile service. The company emphasizes a family-owned culture that values commitment, compassion, hard work, and mutual success, with a dedication to the long-term development of its employees through paid training and mentorship. Their motto is: "You have come to the right place, with the right people, doing the job right….so your trucks will RUN RIGHT!"

Requirements

At least 1 year of Fleet or Dealership experience
High school diploma or equivalent required
Teammate with a strong sense of dedication to the customer and service team
Self-motivated and professional
Possess own tools

Nice To Haves

ASE certification preferred
CDL certification preferred

Responsibilities

Provide technical service to vehicles and equipment.
Read job order, observe and listen to vehicle in operation to resolve malfunction and plan work procedures.
Follow checklists ensuring all critical parts are examined.
Examine protective guards, loose bolts, and specified safety devices on trucks, and adjust as needed.
Test-drive vehicles to ensure that they run smoothly.
Tag all warranty parts and returns to warranty clerk.
Attend training classes and keep tabs on factory technical bulletins.
Develop and maintain positive relationships with customers to increase overall customer happiness.
Properly complete the service and/or repairs assigned by supervisor.
Complete all work according to the applicable safety requirements and published procedures.
Participate in, and utilize to the best of one’s abilities, technical training as assigned by management.
Maintain your designated workspace in an organized and clean manner.
Ensure guest vehicles are returned as clean as they were prior to being serviced.
Show the utmost courtesy to all guests, visitors and dealership personnel.
Make every effort to achieve the production objectives set by management.
Adhere to manufacturer’s policies and procedures as they relate to labor operations, time and repair order documentation when performing warranty repairs and torque specifications.
Any other duties as outlined by the Service Supervisor and or management.