Diesel Rail Operator

CityofOttawa•Ottawa, ON

8d•Onsite

About The Position

The Rail Operations department manages the delivery of diesel and electric rail services, including the thirty-year P3 contract with the Rideau Transit Maintenance Group for the LRT system's rail maintenance. The primary goal is to ensure safe, reliable, efficient, effective, on-time, courteous, and cost-effective rail service to the City of Ottawa, meeting service standards and complying with all regulatory safety and operating requirements. The Diesel Rail Operator is specifically responsible for the safe operation and movement of trains on the Trillium Line, operating diesel rail vehicles in accordance with CROR (Canadian Railway Operating Rules) for light rail safety and Transit Services’ policies and procedures. This role requires carrying out duties in a safe, courteous, and efficient manner, encompassing customer service on board vehicles and platforms, assisting with customer inquiries and events, vehicle testing and operation, special operations, minor on-board vehicle failure recovery, making customer announcements, and exercising prudent judgment in various conditions.

Requirements

Grade 12 education
Ability to successfully complete and pass the following in-house courses: Trillium Line Orientation, Trillium Line Operating Rules, General Operating Instructions (GOI) and Special Instructions (SI), Canadian Railway Operating Rules (CROR), Radio Proficiency, Train Control Operations, Diesel Rail Operator Training, Workplace Safety, Customer Service, Vehicle Systems and operation, Revenue Service and Emergency Procedures, On-the-Job Training and certification
Minimum of 6 months of Transit experience including transit services, transit routes, branch policies, and standard operating procedures
Demonstrated experience with relevant customer service experience including direct contact with the public and dealing with a diverse population
Demonstrated experience in a high-volume and high-demanding operational environment
Valid Ontario unrestricted G class driver’s licence (or provincial equivalent) with no more than 6 demerit points accumulated
Knowledge of Light Rail Vehicle Operations
Knowledge of Radio communications protocol and emergency response techniques
Knowledge of Dispute resolution techniques
Knowledge of Trillium Line network
Knowledge of Transit services and transit routes
Knowledge of City/Branch policies and procedures affecting Transit Services, including standard operating procedures, emergency standing orders and control centre procedures
Knowledge of Workplace occurrence and incident reporting
Knowledge of applicable health and safety legislation, including the rights and duties of workers
Knowledge of City of Ottawa landmarks and locations
Ability to pass medical testing at time of hire and on an on-going basis (Railway Medical Rules for Positions Critical to Safe Railway Operations)
Ability to work and maintain professional composure while under stress and pressure
Ability to maintain a high performance level of dependability, reliability and safety
Learn to operate a light rail vehicle in a safe manner
Available and able to work overtime, and work a variety of scheduled shifts including split shifts, weekends, evenings and holidays, as per the collective agreement
Able to adapt/react to changes in operating conditions/environment
Able to operate in a highly diverse cultural community
Attentive to detail and able to adhere to specific detailed procedures
Persuasive and tactful with excellent interpersonal and oral communication skills
Basic understanding of and ability to use computers
Able to multi-task, solve problems and make decisions
Able to remain calm in stressful situations
Able to exercise sound judgement
Able to work with minimum direct supervision and in a team environment
Ability to sit for long periods of time in the driver's seat
Ability to bend, twist body and to manipulate controls independently or simultaneously at any given time
Constant twisting and neck rotation of different ranges to check mirrors, equipment, etc.
Ability to perform required pre and post trip inspections, which involves walking, bending, squatting, climbing, reaching, twisting body in many different positions
Ability to use a radio and microphone and to communicate effectively
Ability to call out stops as required
Ability to read and understand trip dockets
Ability to react and deal with emergency situations as they arise
Constant gripping, pulling and pushing to manipulate control
Ability to walk on track surfaces including uneven group, enter/exit the vehicle from track level, and support emergency activity at track level as required
Ability to perform required pre-trip inspection, which involves walking, bending, squatting, climbing, reaching, twisting body in many different positions
Able to project a positive and professional image at all times, through personal appearance and conduct
Able to act independently
Able to communicate clearly in writing, in person, and by using corporate communications technologies, such as 2-way radio, etc.
Able to deliver excellent customer service at all times and to deal with all situations in a professional manner by remaining calm and self-controlled when dealing with difficult situations, and co-operating with Transit Supervisors and other City of Ottawa personnel to meet customers' transit needs
Conducts self in an appropriate manner as a representative of Transit Services, uses sound judgement at all times, works safely on the job, respects co-workers and assures the quality of services to all customers both internal and external
English oral, reading, writing proficiency
Successful completion of a Vulnerable Sector Check (Level 3) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction

Responsibilities

Responsible for the safe operation and movement of trains on the Trillium Line
Operating diesel rail vehicles in accordance with CROR (Canadian Railway Operating Rules) for light rail safety and in accordance with Transit Services’ policies and procedures for train operation
Carry out functions and duties in a safe, courteous and efficient manner
Customer service onboard vehicles and on the platforms
Assisting with customer events and inquiries
Testing vehicles
Operating vehicles
Special operations
Recovering from on board vehicle failures of a minor nature
Making customer announcements
Making prudent judgement under a variety of conditions during the course of duty