About The Position

The primary purpose of the Dedicated Operations Supervisor role is manage the day-to-day operation of assigned Dedicated Account(s), ensuring that Safety, Customer, and Driver Goals are met or exceeded. Driving profitability through contract compliance, expense mitigation, and business growth. Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske [https://www.gopenske.com/] to learn more.

Requirements

  • Manage the day-to-day operation of assigned Dedicated Account(s)
  • Ensure Safety, Customer, and Driver Goals are met or exceeded
  • Drive profitability through contract compliance, expense mitigation, and business growth
  • Coordinate and schedule customer shipments
  • Act as the primary point of contact for day-to-day customer needs
  • Ensure accurate and timely submission of payroll
  • Manage billing processes
  • Collaborate with customers to resolve discrepancies
  • Engage with drivers to address daily operational concerns
  • Escalate issues as necessary
  • Partner with PTL to ensure all equipment receives timely preventative maintenance and necessary repairs
  • Implement and oversee company safety programs
  • Oversee Smart Drive, High Risk Driver Reporting, and driver coaching initiatives

Responsibilities

  • Coordinate and schedule customer shipments to align with service requirements, acting as the primary point of contact for day-to-day customer needs.
  • Ensure accurate and timely submission of payroll in compliance with company standards.
  • Manage billing processes, ensuring accuracy and timeliness; collaborate with customers to resolve any discrepancies.
  • Engage with drivers to address daily operational concerns, escalating issues as necessary to maintain service quality.
  • Partner with PTL to ensure all equipment receives timely preventative maintenance and necessary repairs.
  • Implement and oversee company safety programs, including Smart Drive, High Risk Driver Reporting, and driver coaching initiatives.
  • Other projects and tasks as assigned.
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